Program Manager, Space Data Audits

JLL•Arlington, VA

19h•Onsite

About The Position

The Program Manager for Space Data Audits serves as the central point of contact for JLL's comprehensive space auditing program supporting Amazon GREF's North American portfolio. This strategic role provides comprehensive project coordination and data validation services while overseeing a geographically distributed inspection team to ensure seamless delivery, consistency, and FMS (Facilities Management System) integrity across the entire 42 million square foot AMER portfolio through bi-annual systematic evaluations. This role requires you to serve as primary liaison between the Floorplan Audit team and GREF stakeholders, drive systematic space data accuracy through proven methodologies, and implement quality assurance protocols to ensure complete bi-annual audit delivery across all locations while maintaining FMS integrity standards aligned with global JLL delivery excellence and Amazon operational requirements.

Requirements

Bachelor's degree in Business Administration, Facilities Management, Real Estate, Engineering, or related field
Minimum 7-10 years of progressive experience in corporate real estate, facilities management, or space planning operations
At least 5 years in program management or supervisory roles with direct reports
Demonstrated success managing large-scale portfolio initiatives (20MM+ RSF preferred)
Proven track record implementing quality assurance programs and data integrity initiatives
Experience working with enterprise Facilities Management Systems and ensuring system accuracy
Background in audit program development, execution, and continuous improvement
Expert-level knowledge of Facilities Management Systems (FMS) including data structures, accuracy requirements, and system update protocols
Advanced proficiency in CAD software and PDF markup tools for floorplan review and discrepancy documentation
Strong project management capabilities including scheduling, resource allocation, and milestone tracking.

Nice To Haves

Advanced certifications such as CFM (Certified Facility Manager), PMP (Project Management Professional), or RPA (Real Property Administrator)
Experience managing teams across multiple geographic locations in AMER region
Previous work with technology sector clients or fast-paced corporate environments
Familiarity with bi-annual or cyclical audit methodologies and scheduling frameworks
Background in JLL Integrated Facilities Management operations or similar service provider environments
Experience supporting Amazon GREF or comparable global real estate organizations
Knowledge of EMEA and APAC regional audit coordination for global program alignment
Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) for reporting and analysis
Experience with CAFM/IWMS platforms (FMS or similar enterprise systems)
Working knowledge of AutoCAD, Revit, or comparable design software
Ability to analyze portfolio-wide audit data to identify trends, systemic issues, and improvement opportunities
Exceptional written and verbal communication skills for stakeholder engagement at all organizational levels
Performance management experience with ability to develop talent and drive team accountability.

Responsibilities

Coordinate bi-annual audit scheduling across all AMER locations through structured grid scheduling in alignment with EMEA and APAC regional audit cycles, maintaining comprehensive oversight of the four-stage audit process
Provide direct oversight and management of 10 Floorplan Audit Coordinators, conducting thorough performance tracking against established service level agreements and implementing comprehensive training programs on FMS systems and audit methodologies
Oversee systematic floor-by-floor facility evaluations that identify and document discrepancies between actual space configurations and FMS system records across the 42MM RSF portfolio
Serve as primary liaison between Floorplan Audit team and GREF stakeholders including Regional Portfolio Management, Global Portfolio Strategy & Planning, Workplace Design and Construction, Internal Services, and Global Corporate Procurement
Track and document audit completion rates, cycle times, and coverage metrics, developing and maintaining master project schedules showing audit timelines, resource allocation, and critical milestone tracking
Implement quality assurance protocols to verify accuracy of audit findings before submission to Occupancy Planning teams and SDMT, ensuring standardized SIM ticket submission protocols are followed
Provide regular performance reporting to AMER IFM Program Manager on audit completion status, discrepancy identification rates, and system update closure, preparing executive summary reports highlighting portfolio-wide trends
Drive immediate discrepancy identification protocols and ensure rapid resolution of system inconsistencies, monitoring service level agreement compliance for floorplan changes, FMS updates, and CAD updates.