Program Manager - SNAP

COMMUNITY COUNCIL OF GREATER DALLAS•Dallas, TX

11d•Hybrid

About The Position

Responsible for managing and coordinating the SNAP program activities and deliverables for the grant. This person will oversee the outreach efforts, the Application Assisters, reporting, assessments and coordinate outreach activities with partner organizations as well as several school districts in the targeted areas. The Project Manager will be responsible for identifying eligible clients and assisting in completing the SNAP application as well as identifying locations in the community to provide this service. Requires the ability to function independently and exercise discretion within the policies of the Community Council of Greater Dallas (CCGD), and the Supplemental Nutrition Assistance program regulations and in accordance with the laws and regulations from Health and Human Services.

Requirements

Written & Oral Communications
Communication Proficiency
Ethical Conduct
Personal Effectiveness/Credibility
Strong interpersonal and communication skills
Strong oral, paperwork and computer skills for high volume caseload
Mathematical skills include ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals
Capacity to work independently and cooperatively
Ability to think strategically and use good judgment
Comfortable and effective in working with culturally and economically diverse groups of individuals
Ability to pass criminal background check
Flexibility to work frequently on Saturdays and some weekday evenings
Willingness to adhere to strict client confidentiality protocols
Strong work ethics and integrity
Ability to complete online training for the SNAP Program.
Must pass required tests to become certified and comply with any state or federal rules related to training, reporting and monitoring
Ability to read and interpret benefits-related publications, governmental regulations, and general business correspondence
Ability to effectively communicate information, orally and/in writing
Respond to questions in English and a second language if applicable
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to deal with problems involving several concrete variables in standardized situations
Ability to work independently and make good decisions out in the field with minimum supervision
Texas driver’s license or alternate means of transportation
Certification for the SNAP program as required by the funder or if applicable state and federal laws
High school diploma or equivalent
Minimum of three years’ full-time work experience
Experience with community outreach, sales, customer service, or client enrollment services

Nice To Haves

Associates’ college degree or more a plus
Ability to communicate in both English and Spanish verbally and in writing preferred
Reliable transportation to and from work sites

Responsibilities

Keep informed on laws, regulations, and standards, under the provision of funds received from the Department of Health and Human Services
Develop and implement outreach strategies to ensure information is available to the public on SNAP benefits.
Responsible to coordinate and supervise activities under this program
Responsible for the supervision of the program activities and for completing all required reports mandated by the funder
Identify eligible clients and providing SNAP application and renewal assistance in English and Spanish.
Complete 14 days and 45 days follow up calls to clients who have been assisted with applications
Responsible for referring families to appropriate internal resources
Perform and coordinate outreach and educational events, such as health fairs, presentations, parent events, faith-based organizations events and school events
Make group presentations to educate consumers about the benefits of SNAP
Complete all required certifications and training required federally, by state and/or locally to assist clients with SNAP applications.
Perform other duties as required