Program Manager, Services

Abode•San Jose, CA

3d•Onsite

About The Position

Abode Services, one of the largest and effective nonprofits working to end homelessness in the Bay Area, is seeking a Program Manager for our Veterans Shelter program in San Jose, CA. About Abode: At Abode, we believe everyone deserves a safe and stable place to call home. Our mission is to solve homelessness through housing and supportive services that help individuals and families achieve stability and independence. Grounded in the Housing First model, we meet people where they are and provide individualized support based on their needs, goals, and strengths. When you join Abode, you’re not just taking a job, you’re becoming part of a team creating meaningful change in our communities and a commitment to lasting housing stability. Our Values: We start with dignity, take smart risks, be transparent, solve for today and tomorrow, and spark each other’s strengths in everything we do! The Diverse Culture: We believe that we make better decisions and provide quality services when our workforce reflects the diversity of the communities in which we operate. People of color make up nearly 70% of our workforce and we strive to recruit and retain employees from all backgrounds. About The Role: The Program Manager will provide leadership, support, and oversight to a multidisciplinary team to assist adults and their families who are homeless and/or formerly homeless. This team will engage, and support participants maintaining housing /shelter placement, develop and execute housing stability plans and provide wraparound supportive services. Key responsibilities include supervision of staff and oversight of services delivery, close coordination with case management partners and budget and oversight of public contracts.

Requirements

Bachelor's degree in psychology, Human Services, Social Work, Sociology, or related field and equivalent experience.
3 years of professional experience in the human services, social work, or related field and demonstrated experience working collaboratively with low-income families and providing service coordination.
2 years of direct experience in the provision and supervision of case management services to individuals who are homeless and/or have extremely low incomes.
Use of personal vehicle and proof of a valid and current California Driver’s License and current insurance along with a clean DMV record required.
Excellent verbal and written communication, organizational, and time management skills.
Strong analytical and problem-solving skills with meticulous attention to detail.
Ability to work well independently and collaboratively with teams.
Ability to interact effectively with a diverse population with multiple special needs, and be comfortable building successful collaborative relationships with participants, staff, property managers, and with the larger community and county systems while networking and building resources.
Deep understanding of the following evidence-based practices: Housing First, Motivational Interviewing, Harm Reduction, and Trauma Informed Care.
Understanding and practice of culturally sensitive components of direct service delivery through open dialogs and self-exploration with diverse groups.
Experienced in effectively intervening in crisis situations using de-escalation techniques.
Proficiency in Microsoft Office programs, systems, and platforms.
Ability to learn and use required mobile devices and business-related applications.
Outstanding communication skills and high degree of emotional intelligence, cultural humility, with a proven track record to build and maintain effective relationships with a wide variety of internal and external contacts.

Responsibilities

Provide direct supervision to all Program staff and interns.
Provide regular and appropriate feedback including training, opportunities for professional growth, verbal, and written improvement plans when needed, and regular evaluations.
Ensure that all program staff under your leadership are meeting the goals as set forth in their program’s respective grants.
Coordinate training, schedules, caseloads, vacations, and assignments as part of program administration.
Provide support to staff when dealing with client crises, problem solving with managers on challenging participant situations, and develop on-going housing stability interventions with staff.
Build collaborative relationships with property management and on-site resident services staff if applicable.
Advocate for participants housed at various sites as needed.
Supervise staff and provide feedback, coaching, training, and disciplinary action as needed.
Work with staff to ensure timely and accurate data entry is occurring.
Work with Data Specialists on reporting to funders and stakeholders on program activities.
Monitor Programs contracts to ensure maximization of funding and program deliverables are met and support with program audits.
Assist in developing policy and procedures and other aspects of programs.
Facilitate case conferencing and administrative meetings.
Assist in developing materials, assessment tools, job descriptions, and other program processes/documents/tools.
Other duties as assigned.