Program Manager Senior IV
About The Position
Maryland’s Family and Medical Leave Insurance (FAMLI) program ensures all workers in Maryland have paid time off for medical and family reasons. FAMLI is a social insurance system covering 2.6 million workers and 180,000 employers, delivered as a digitally native, public-facing service. We’re in the early stages of building something as big and as far-reaching as unemployment insurance or a new health department. The Deputy Assistant Secretary is the most senior executive leader of the Family and Medical Leave Insurance (FAMLI) Division of the Maryland Department of Labor (MDOL), working under the direction of the Assistant Secretary for FAMLI and Deputy Secretary of Modernization. You should be comfortable working in a startup environment where you think independently and operate with a high degree of autonomy. We’re looking for self-starters who are skilled at driving projects forward while communicating and collaborating closely on teams.
Requirements
- A minimum of ten (10) years of professional-level experience managing programs or operations within a complex organizational framework.
- A minimum of two (2) years from this period must have involved direct supervision of personnel.
- A minimum of two (2) years from this period must have involved the application of regulatory frameworks, or the development of organizational policies and procedures.
Responsibilities
- Directly supervises specific areas of program operations depending on the specific skillset of the applicant. Areas could include: Customer Services (Claims Administration, Employer Contributions, Customer Care), Strategic Planning, Operational Planning, Financial Services, Program Integrity, Digital Services, Policy and Public Engagement, Performance Management / Business Intelligence, Training, and Quality Assurance units.
- Assists the Assistant Secretary in providing oversight for FAMLI’s strategic planning, ensuring alignment with MDOL executive needs and public engagement.
- Provides guidance on methods, procedures, management, policy, and technical matters to FAMLI senior staff members and other managers with the Division, and consults with the Assistant Secretary regarding program objectives and standards.
- Oversees initiatives for implementation and continuous improvement of FAMLI programs and processes.
- Manages and leads staff to ensure successful implementation and sustainability of FAMLI technical platform and program.
- In the absence of the Assistant Secretary, the Deputy represents the Assistant Secretary in overseeing all functions of FAMLI, including (but not limited to) employer contributions, benefits, overpayments, digital services, finance, internal security, communications, policy, employee training and development, and facilities.
- Other duties as assigned.
Benefits
- Flexible hours and hybrid teleworking
- Paid holidays 12-13 per year
- Generous paid leave package (annual, sick, personal and compensatory leave)
- State Pension ("defined benefit" plan)
- Tax-deferred supplemental retirement savings plans (401(k) and 457)
- Comprehensive, subsidized health, dental and prescription plans with little to no deductibles, free generic prescriptions, and free preventative health services
- Flexible Spending Account plans for Health Care and Daycare
- State Employees Credit Union
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
