Program Manager - Senior Director

Salesforce•Maryland - Remote, MD

2d•$181,700 - $304,700•Hybrid

About The Position

Salesforce is seeking a highly organized and strategic execution expert to serve as the Program Manager for the Global Life Sciences Activation & Adoption division. This role, within the Portfolio Intelligence & Governance pod, combines rigorous program management with crucial executive operational support. The Program Manager will act as a force multiplier for the SVP, translating strategic priorities into measurable execution, ensuring the right work is tracked, the right information surfaces at the right time, and the SVP remains connected to internal and external stakeholders. This role is responsible for tracking, measuring, and prioritizing key activities to maximize impact, partnering closely with the SVP, the Senior Director of Portfolio Strategy & Intelligence, and pillar leads to ensure strategic alignment, measurability, and effective communication. The ideal candidate will play a pivotal role in transitioning the AFLS portfolio to a full-scale product model through rigorous prioritization and measurement of daily operations.

Requirements

7–10+ years of experience in Program Management, Business Operations, Chief of Staff, or Executive Strategy roles, preferably within the Enterprise Cloud or Life Sciences technology space.
Proven history of establishing operational rhythms, intake processes, and measurement systems for large, cross-disciplinary teams.
Demonstrated ability to produce high-quality executive content and manage internal/external communications strategies.
Strong collaborative skills, with the ability to influence and partner cross-functionally without direct reporting authority.
Demonstrated experience owning executive operating cadences including QBRs, Steerco sessions, and leadership meeting rhythms for SVP-level or above leaders.
Exercises impeccable judgment, maturity, and discretion; high tolerance for ambiguity, complexity, and shifting priorities in a fast-moving build environment.
Proficiency with Salesforce platform reporting tools including Salesforce Reports & Dashboards and CRM Analytics to track activity-level KSO performance and team output.
Comfortable operating at both the strategic level (long-term planning, Steerco alignment) and the tactical level (day-to-day prioritization and firefighting).
Proficiency with Google Slides, PowerPoint, and Google Docs/Quip for building executive briefing materials, newsletters, and operating guides.

Nice To Haves

Internal Salesforce experience or hands-on familiarity with the Salesforce platform and product suite is a strong plus.
Strong copywriting and content creation skills, with the ability to translate complex technical or operational achievements into compelling newsletters, blogs, and executive presentations.
Experienced ghostwriter and communications strategist — can write in the SVP's voice across internal announcements, external thought leadership, and customer-facing materials.
Master of putting things into focus; able to design systems that allow team members to seamlessly measure and report their work output.
Thrives in a dynamic, high-pressure environment and can quickly adapt intake processes as the team scales its modern operational frameworks.
Proficiency with AI-assisted productivity tools (such as Agentforce, Slackbot, Gemini, or equivalent) to accelerate content creation, meeting summarization, and stakeholder communications.
Familiarity with program and project management tools such as JIRA, Smartsheet, Asana, or equivalent for managing cross-pod intake, workstream tracking, and governance cadences.

Responsibilities

Track, measure, and prioritize key activities across all operational pods to maximize team impact, ensuring every initiative has a clear, reportable measurement system.
Function as a strategic operational proxy to leadership, managing the intake and prioritization of new activities, partnering directly with the strategy lead to ensure new requests remain on strategy and that team members are measuring their work output in an easily reportable way.
Partner with the SVP on executive communications and evangelism, driving the creation of internal and external content — including messaging, newsletters, blogs, customer activities, and event materials.
Own the SVP's operating cadence — including scheduling and preparing agendas for Global Leadership Meetings, Quarterly Business Reviews (QBRs), Steering Committee sessions, and all-hands communications — working closely with the SVP's Executive Assistant to optimize executive time and readiness.
Ghostwrite SVP communications including internal announcements, external thought leadership content, customer-facing email outreach, and Dreamforce and industry event materials, ensuring consistent voice and strategic alignment.
Facilitate tracking of team-wide KSO performance and customer and partner compliance with published frameworks, including governance adoption, alignment with the standard implementation blueprint, and accelerator usage, and provide the SVP with data-backed insights for Steering Committee and global leadership audiences.
Work intimately with pillar leads across Partner Strategy & Compliance, Product Roadmap & Accelerators, and Account Activation & Remediation to eliminate operational bottlenecks and streamline reporting.
Tracks and reports on the operational budget utilization of the Portfolio Intelligence & Governance pod, flagging variances and supporting the SVP in resource prioritization decisions.
Establishes baselines and measurement systems for the ROI of team activities — including enablement programs, evangelism events, and customer engagements — ensuring the SVP and Steering Committee have clear visibility into activity-level spend and impact.
Ensures all programmatic activities and intake priorities are aligned to NNAOV growth objectives for the AFLS portfolio, escalating misaligned requests before resources are committed.