Sr. Program Manager, Selling Partner Financial Tech

Amazon • Seattle, WA

2d • Onsite

About The Position

Amazon's Worldwide Vendor Experience (WW VX) team is seeking an exceptional Senior Program Manager to lead global programs that measure, monitor, and improve how hundreds of thousands of vendors experience Amazon. You will own the critical metrics that define vendor health, from contact rates and satisfaction scores to Net Promoter Score (NPS), while simultaneously building and managing a worldwide Vendor advocate panel and leading a high-profile Vendor Speaker Series. This role is equal parts operational rigor, strategic thinking, and relationship building, with a forward-looking mandate to drive AI-powered friction elimination at scale. You will serve as the connective tissue between vendor voice, internal product teams, and senior leadership, translating what vendors feel and say into measurable programs that drive action across the entire retail organization.

Requirements

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Bachelor's degree

Nice To Haves

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
• Knowledge of general AI tools
• Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions

Responsibilities

• Own the end-to-end strategy, measurement, and reporting of worldwide vendor experience metrics including Vendor Satisfaction (PRR), Net Promoter Score (NPS), vendor contact volume, contact resolution rates, and vendor cost savings (VCS)
• Design and operate cadenced metric reviews (WBRs, MBRs, QBRs) that drive accountability across product, engineering, operations, and category teams
• Partner with data science and BI teams to build dashboards, scorecards, and early-warning systems that surface vendor friction in real-time
• Establish benchmarks, set targets, and track progress against vendor experience goals globally, identifying root causes when metrics deviate and driving corrective action
• Design and launch a structured, global Vendor Advocate Panel program — recruiting, vetting, and onboarding diverse vendors across geographies, categories, and tiers to serve as Amazon's ongoing voice-of-vendor mechanism
• Synthesize panel insights into crisp narratives and recommendations for senior leadership and product roadmap prioritization
• Curate speakers from small, medium, and enterprise vendors across global marketplaces, covering topics from onboarding challenges to supply chain innovation
• Build the series into a cultural institution that keeps vendor obsession front-and-center across the retail organization
• Stay ahead of industry best practices in AI-enabled customer/partner experience and bring outside-in thinking to the VX roadmap

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior