Program Manager, Security Operations (Remote)

Concentric•Remote California, Nevada, Arizona, NV

3h•$165,000 - $175,000•Remote

About The Position

Concentric is seeking a Program Manager, Security Operations to join their Corporate Team. This is a fully remote role, but requires travel to domestic and international client locations. The Program Manager will be part of the Embedded Program Team, coordinating with Security Operations to integrate ad hoc work into embedded roles. This position manages vendors, ad hoc services, employees, and embedded services working with Concentric clients, acting as the primary liaison between Concentric, vendors, employees, and clients. Responsibilities include providing guidance, mentoring, performance feedback, administrative support, recruiting, onboarding, hiring, approving timecards, invoices, and expense reports, and providing supervisory oversight. Collaboration with internal teams ensures compliance, efficient resource allocation, and successful execution of intelligence and security operations aligned with client objectives. The ideal candidate has real-world security experience and supervisory experience managing diverse teams.

Requirements

Must be able to legally work in the country where this position is located without visa sponsorship
5+ years of supervisory experience
Excellent professional judgment and decision-making skills
Excellent organizational and problem-solving abilities with great attention to detail
Ability to handle sensitive employee and client matters with discretion and professionalism
Proficiency with Google Suite and Monday.com
Bachelor's degree or equivalent industry experience
At least 10 years of experience in the protective security industry, law enforcement, or similar government service.
Experience developing and delivering protective protocols and measures at the organizational level
Experience working with contract staff and employees to provide comprehensive protective services
Experience partnering with a cross-functional team to deliver protective services.
Exceptional communication and interpersonal skills
Proven ability to transfer knowledge and inspire a growth mindset
Candidate must be eligible to obtain a California BSIS Armed Guard Card and CA CCW, as client work will require armed eligibility in California. A state-issued Armed Security Guard license (e.g., PILB armed registration in Nevada, DPS Armed Guard Card in Arizona) as well as HR218 is also preferred. Regardless of state of residence, CA BSIS Armed Guard card eligibility is required.
This position requires the ability to travel up to 30% of the time

Nice To Haves

Bachelor’s degree in a related field
Experience managing employees placed within client organizations (e.g., embedded consulting, managed services, or staffing models).
Ability to thrive in a fast-paced, growth-oriented, and quickly changing environment
Adept at learning new software and web-based tools
Familiarity with human resource practices
Experience working with high-net-worth family or corporate protective details
Experience in corporate security, military or law enforcement
Experience working in overseas environments

Responsibilities

Collaborate with the recruitment team to identify and place top-tier embedded employees in client programs; assist in screening and selecting candidates to align with client requirements
Conduct regular check-ins with embedded employees to assess job satisfaction, performance, and well-being.
Advocate for employee needs and escalate issues as necessary to HR or management.
Provide guidance and mentorship to embedded employees in the intelligence and/or security fields, assisting them in resolving challenges and navigating issues that arise at the client site
Serve as the primary manager throughout the entire embedded employee lifecycle from onboarding to offboarding, including timesheet and expense report reviews, managing performance evaluations, and implementing performance improvement plans, as needed
Serve as the primary relationship manager between Concentric and client managers, overseeing embedded employees
Collaborate with HR and other departments to ensure compliance with relevant policies, regulations, and legal requirements.
Facilitate communication between employees, clients, and internal teams to maintain operational alignment.
Design, develop, and draft proposals, including budgets as needed
Find, vet, and train security resources that can deliver security services while meeting Concentric’s requirements
Provide in-person management and direct Executive Protection support of complex security operations or protective details.
Provide direct billable consultative and/or security services as requested to clients globally
Find, vet, and train security resources that can deliver security services while meeting Concentric’s requirements
Act as the business representative in the CA, NV, and AZ area for client requests and business development efforts
Security Operations staff Coordinator management
Oversight and development of the GSOC operations and scheduling
Day-to-day administrative support; expense/account reconciliation, assistance with AP/AR functions, calendar management, project tracking, and periodic updates to Security Operations management
Lead key internal team and organizational initiatives
Develop and implement internal policies, procedures, processes, and escalation protocols specific to the delivery of protective operations globally
Maintain excellent rapport and open lines of communication regarding client needs, requests for support, service issues, and deliverables
Ensure client deliverables are met across the full suite of security services
Proactively communicate with clients regarding identified risks to personnel, property, or reputation
Identify gaps in processes and resources, and develop methodologies to address these gaps as part of the larger Concentric strategy
Oversee quality control and training as needed for Concentric employees, embedded staff, and contracted security assets
Maintain a local Security License to provide armed and unarmed security work.

Benefits

HSA medical plan with 100% premium coverage for employee-only coverage
PPO medical plan with substantial employer contribution for dependents
HSA employer contribution
Medical FSA
Employer-paid life insurance
Employer-paid short-term disability (STD)
Employer-paid long-term disability (LTD)
Employer-paid accidental death and dismemberment (AD&D) insurance
401k with employer match and immediate vesting
11 paid holidays
Paid leave (vacation, sick, parental)
Annual Health & Wellness Benefit
Pet Insurance
National discount employee program
Employee Assistance Program
Credentity Protection - Eclipse Digital Protection by Concentric
Free access to Risk Intelligence Dashboard and GEAR App
Dedicated Security and Intelligence Training Programs for Professional Development
Coaching and Mentoring Opportunities