Program Manager, Scholar Learning Experiences

Thrive Scholars

About The Position

The Scholar Learning Experiences team designs and operates the online curricula, platforms, and tools that shape how Scholars engage with Thrive programming outside of in-person instruction at Summer Academy. Looking ahead, Scholar Learning Experiences will continue to strengthen and expand our digital infrastructure so that every Scholar, regardless of location or program, has a seamless and engaging experience with Thrive. The Program Manager will be an experienced project manager who can coordinate and manage processes with impactful scholar learning experiences as their north star. Successful candidates for this role are passionate about developing scalable efficient procedures and have experience doing so for programs that cater to supporting talented students who are first-generation college students. Candidates with experience in education administration are preferred. This is not a scholar-facing role, but rather a behind-the-scenes role supporting the staff and systems that facilitate a world-class scholar learning experience. This position will report to the MD of Scholar Learning Experiences.

Requirements

4+ years of professional experience
2+ years of experience in K-12 or higher education settings, with a preference for those with a background in education administration
Familiarity with LMS administration and similar learning platforms
Project management experience in an education, non-profit, and/or college access setting
Ability to manage and prioritize multiple tasks and projects concurrently at a high level
Understanding of data and database systems (Salesforce experience preferred)
Exceptional written and oral communication skills
Commitment to the Thrive Scholars mission

Nice To Haves

Expertise with instructional design and learning sciences principles preferred

Responsibilities

Collaborate with program teams to ensure the smooth delivery of all scholar learning experiences throughout the 6-year journey
In collaboration with the MD, Scholar Learning Experiences, document and maintain the organization’s multi-year program map that outlines outcomes and learning experiences throughout the 6-year journey
Provide direct oversight and mentorship to program interns
Serve as the administrator for Scholar-facing platforms, including the Canvas LMS
Manage Scholar and staff enrollments in the various platforms, including academic course rosters for Summer Academy and program-related enrollments throughout the academic year
Provide troubleshooting and support to staff and scholars
Create and maintain reports, dashboards, and data views in Salesforce, with the ability to translate business needs into actionable insights and support data-informed decision-making.
In collaboration with members of the program teams, explore the use of artificial intelligence, simulations, and other emerging technologies to enhance and streamline the scholar learning experience
Set up integrations between various platforms
Work with external curricular and technology vendors and partners
Provide support and training to seasonal staff members (primarily faculty, academic coordinators, teaching assistants, and site directors), maintaining excellent relationships by supporting timely responses and follow-through during collaboration
Ensure that the academic program is appropriately resourced throughout the summer, with timely response to the needs of Faculty, Academic Coordinators, and Teaching Assistants
Provide support for summer program close-out data evaluation and collection and review processes, including the creation of pre- and post-assessments in Canvas
Manage projects from start to finish, including setting clear goals, creating timelines, and making sure work gets done on time
Use Asana to organize projects, assign tasks, track progress, and keep deadlines up to date
Keep teams aligned by sharing updates, following up on next steps, and making sure everyone knows what they’re responsible for
Build and improve simple, clear processes so projects run smoothly and consistently across teams