Program Manager, Sales & Retail Operations

Roku • San Jose, CA

1d • $139,900 - $169,800 • Hybrid

About The Position

Roku is hiring a Program Manager, Sales & Retail Operations to lead a portfolio of cross-functional programs supporting its Player and Retail businesses. The role spans sales planning and forecasting, retailer and customer onboarding, operational systems, and international market expansion. The Program Manager owns these programs end to end, setting roadmaps, establishing operating cadences, identifying dependencies and risks, and aligning Sales, Retail Strategy, Supply Chain, Finance, IT, and regional teams.

The position is intended for a builder who can work through ambiguity, turn operational problems into repeatable processes, and support executive decisions with clear recommendations. AI is expected to be a standard part of the work, including analysis, documentation, and automation of planning and onboarding workflows. The role also gathers and prioritizes tooling requirements and partners with IT and analytics teams on implementation, testing, training, documentation, and change adoption.

Roku generally works in the office Monday through Thursday, with Fridays generally flexible for remote work, except for roles or office locations requiring five-day attendance. For California, the estimated annual salary is $139,900–$169,800. Compensation varies based on factors such as skills, certifications, and geographic location.

Requirements

• At least 5 years of experience in program or project management, sales operations, retail or channel operations, or a comparable operational role, including hands-on ownership of cross-functional programs end to end.
• Demonstrated ability to build roadmaps, manage dependencies and critical paths, and run disciplined governance and status cadences.
• Fluency with program management tools such as Smartsheet, Jira, Asana, or Confluence, and a practical approach to process design.
• Advanced Excel proficiency, including skills such as pivot tables, lookups, and scenario modeling.
• Experience with sales planning tools such as Anaplan.
• Hands-on, daily use of AI assistants such as Claude, ChatGPT, or Copilot for data analysis, program documentation, stakeholder-input summaries, and recurring reporting.
• Ability to identify operational opportunities for AI and automation, scope them, and drive adoption and measurable time or accuracy improvements.
• Ability to write effective prompts and build reusable AI workflows for team use.
• Sound judgment about AI use, including validation of generated output and awareness of business-data confidentiality expectations.
• Strong analytical and problem-solving skills, a data-driven mindset, and a bias toward action.
• Excellent written and verbal communication, including clear and concise briefings for senior leaders.
• Ability to manage competing priorities, work through ambiguity, and make sound decisions in a fast-paced environment.
• Curiosity about new tools and technology, with a willingness to adopt AI and automation and bring others along.
• Ability to lead without direct authority, influence stakeholders, drive alignment, and hold partners to commitments.
• Collaborative approach and ability to work across time zones and cultures and build trusted relationships with internal and external partners.
• Bachelor’s degree in Business, Operations, Supply Chain, Finance, or a related field.

Nice To Haves

• Experience in consumer electronics, retail, or another high-volume physical-goods business.
• Exposure to international or multi-region operations.
• Familiarity with data visualization tools such as Tableau or Power BI, and ERP/CRM systems such as NetSuite and Salesforce.
• Exposure to AI-enabled planning, forecasting, or operations tools, or experience partnering with data science and analytics teams on forecasting and anomaly detection.
• PMP, Agile/Scrum, or Lean Six Sigma certification.

Responsibilities

• Own a portfolio of sales and retail operations programs from intake through launch and benefits realization.
• Build program roadmaps, define milestones and success measures, run recurring governance, and maintain a source of truth for status, decisions, and risks.
• Lead end-to-end onboarding for retailers, distributors, and channel partners, including account and item setup, EDI and data feeds, forecasting and replenishment rhythms, and operational readiness.
• Create documented, repeatable onboarding playbooks for partner launches.
• Manage the operating cadence for demand forecasting, sales planning, and allocation; improve inputs, timelines, hand-offs, forecast accuracy, and planning cycle time.
• Drive international Player and Retail programs, adapting processes and systems to regional partner, logistics, compliance, and reporting requirements and connecting regional teams with headquarters functions.
• Identify cross-functional dependencies and trade-offs; drive decisions to closure, escalate with recommendations when needed, and hold owners accountable to commitments.
• Map and redesign operational processes, identify bottlenecks, and develop business cases for AI and automation opportunities, including forecast and data preparation, onboarding documentation, exception handling, and recurring reporting.
• Gather and prioritize requirements for planning and operations tools, and partner with IT and analytics on implementation, testing, training, documentation, and adoption.
• Build leadership reporting on program health, KPIs, risks, and impact; use AI tools to accelerate analysis and narrative preparation while ensuring the accuracy of reported information and recommendations.
• Use AI assistants and automation responsibly, validate AI-generated outputs, and observe data-handling and confidentiality expectations.

Benefits

• Health insurance, including healthcare coverage that may include medical, dental, and vision, depending on location and role.
• Equity awards.
• Life insurance.
• Disability benefits.
• Parental leave.
• Wellness benefits, including global mental health and financial wellness support and resources.
• Paid time off, subject to local leave policies and personal needs.
• Local statutory and voluntary benefits that may include accident coverage, commuter benefits, and retirement options such as 401(k) or pension, depending on location and role.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level