Program Manager, Sales & Retail Operations

Roku•San Jose, CA

1d•$139,900 - $169,800•Hybrid

About The Position

Roku is seeking a Program Manager, Sales & Retail Operations to lead cross-functional programs critical to the success and scaling of Roku’s Player and Retail businesses. This role involves owning a portfolio of workstreams, including sales planning, forecasting, retail and customer onboarding, operational systems, and international market expansion. The Program Manager will be responsible for setting the roadmap, managing the operating cadence, identifying and mitigating risks, and ensuring alignment across various teams such as Sales, Retail Strategy, Supply Chain, Finance, IT, and regional departments. A key aspect of this role is the expectation to leverage AI for tasks like data analysis, documentation, and workflow automation. The ideal candidate is a proactive builder who thrives in ambiguous environments, can transform complex operational challenges into efficient processes, and can effectively present recommendations to executive leadership.

Requirements

5+ years of experience in program or project management, sales operations, retail or channel operations, or a comparable operational role — including hands-on ownership of cross-functional programs end to end.
Experience in consumer electronics, retail, or another high-volume physical-goods business is a strong plus; exposure to international or multi-region operations is highly valued.
Demonstrated ability to build roadmaps, manage dependencies and critical paths, and run a disciplined governance and status cadence.
Fluency with program management tooling (e.g., Smartsheet, Jira, Asana, Confluence) and a practical, right-sized approach to process — enough structure to create clarity, not enough to create drag.
Advanced Excel proficiency (e.g., pivot tables, lookups, scenario modeling) and experience with sales planning tools such as Anaplan.
Familiarity with data visualization tools (e.g., Tableau, Power BI) and ERP/CRM systems such as NetSuite and Salesforce.
Hands-on, daily use of AI assistants (e.g., Claude, ChatGPT, Copilot) in real work — analyzing data sets, drafting and maintaining program documentation, summarizing partner and stakeholder inputs, and accelerating recurring reporting.
Demonstrated ability to identify where AI and automation can remove manual effort from an operational workflow, scope the opportunity, and see it through to adoption and measurable time or accuracy savings.
Comfort writing effective prompts and building reusable AI workflows for a team — not just personal productivity, but repeatable processes others can run.
Sound judgment about where AI belongs and where it doesn't: you validate AI-generated output before it reaches a partner or an executive, and you understand the data-handling and confidentiality expectations that come with using these tools on business data.
Exposure to AI-enabled planning, forecasting, or operations tooling — or experience partnering with data science and analytics teams on forecasting and anomaly detection — is a strong plus.
Strong analytical and problem-solving skills, a data-driven mindset, and a bias toward action.
Excellent written and verbal communication, including the ability to brief senior leaders clearly and concisely.
Proven ability to manage competing priorities, operate through ambiguity, and make sound decisions in a fast-paced environment.
A curiosity-driven approach to new tools and technology — you actively look for better ways to work, adopt AI and automation early, and bring the rest of the team along with you.
Demonstrated ability to lead without direct authority—influence stakeholders, drive alignment, and hold partners to commitments.
A collaborative mindset, comfort working across time zones and cultures, and a track record of building trusted relationships with internal and external partners.
Bachelor’s degree in Business, Operations, Supply Chain, Finance, or a related field.

Nice To Haves

PMP, Agile/Scrum, or Lean Six Sigma certification is a plus, not a requirement.

Responsibilities

Own a portfolio of sales and retail operations programs from intake through launch and benefits realization.
Build the roadmap, define milestones and success measures, run the recurring governance cadence, and maintain a single source of truth for status, decisions, and open risks.
Lead end-to-end onboarding of new retailers, distributors, and channel partners, including account and item setup, EDI and data feeds, forecasting and replenishment rhythms, and operational readiness.
Manage the operating cadence behind demand forecasting, sales planning, and allocation.
Partner with Sales Operations and Retail Strategy to tighten inputs, timelines, and hand-offs, and drive continuous improvement in forecast accuracy and planning cycle time.
Drive programs supporting Roku’s international Player and Retail businesses, adapting processes and systems to regional requirements across partners, logistics, compliance, and reporting.
Serve as the connective tissue between regional teams and headquarters functions.
Identify dependencies and trade-offs across Sales, Retail Strategy, Supply Chain, Finance, Legal, and IT.
Drive decisions to closure, escalate with a recommendation when needed, and hold cross-functional owners accountable to committed dates.
Map current-state processes, find the bottlenecks, and lead the redesign.
Identify where AI and automation can remove manual effort — forecast and data preparation, partner onboarding documentation, exception handling, recurring reporting — and build the business case.
Gather and prioritize requirements for planning and operations tooling, partner with IT and analytics on implementation, and manage testing, training, documentation, and change adoption.
Build the reporting that tells leadership what is actually happening — program health, KPIs, risks, and impact.
Use AI tools to compress the time from raw operational data to a clear narrative, while owning the accuracy of every number and recommendation that goes out.