Program Manager, Sales Operations

HEALTHSTREAM INC•Nashville, TN

5d•$70,352 - $78,000•Remote

About The Position

The Program Manager, Sales Operations combines program oversight with hands-on project management to ensure key Sales initiatives are executed successfully, on time, and with close attention to detail. Reporting to the Senior Director, Sales Operations, this role translates Sales Leadership priorities into plans and leads cross-functional initiatives from scoping and requirements through launch, adoption, measurement, and closeout. Success requires executive presence, exceptional organization, sound judgment, and the ability to create urgency and accountability without direct authority. The role is highly collaborative and technologically fluent in a fast-paced, results-driven sales culture. The Program Manager leads Sales transformation initiatives, including technology launches, process changes, sales enablement platforms, and the integration of acquired organizations into HealthStream’s Sales Operations technology ecosystem. The position may require occasional travel for team meetings, training, customer-related activities, and company events, including visits to HealthStream headquarters. The position is listed as USA Remote, with Nashville, TN shown as the job location.

Requirements

Bachelor's degree in business, operations, technology, engineering, or a related field.
At least 5 years of program management, project management, business operations, or transformation experience leading complex, cross-functional initiatives from planning through execution.
Demonstrated success managing multiple concurrent initiatives with executive visibility, changing priorities, and material dependencies.
Experience with technology implementations, process change, organizational integration, KPIs, dashboards, and outcome measurement.
Executive presence and clear, credible communication with executives, managers, cross-functional teams, and frontline sellers.
Advanced program and project management skills, exceptional organization, and strong attention to detail.
Ability to influence, create urgency, resolve ambiguity, and drive accountability without direct authority while preserving trust.
Strong facilitation, negotiation, conflict-resolution, stakeholder-management, and problem-solving skills.
Sound judgment about when to collaborate, challenge, recommend, or escalate.
High digital fluency with Microsoft 365, Teams, PowerPoint, Excel, Salesforce, Power BI, and enterprise project-management tools.
Collaborative, low-ego, service-oriented self-starter who remains composed and adaptable in a fast-paced, results-driven Sales environment.

Nice To Haves

Master's degree or MBA.
Experience supporting a Sales, revenue, or customer-facing organization and working effectively in a high-performance sales culture.

Responsibilities

Adhere to HealthStream security policies, procedures, and assigned training.
Translate Sales Leadership priorities into coordinated programs, projects, workstreams, milestones, and measurable outcomes.
Own key initiatives from scoping and requirements through planning, execution, testing, launch, adoption, measurement, and closeout.
Build and maintain project plans specifying owners, timelines, dependencies, deliverables, risks, decision points, and success measures.
Establish governance and operating cadences for prioritization, status reviews, milestone tracking, and executive reporting.
Lead cross-functional working sessions, document decisions and action items, and ensure commitments result in completed deliverables.
Monitor execution, identify risks, blockers, scope changes, and slipping timelines early, drive corrective action, and escalate with clear recommendations.
Create urgency, influence decisions, and reinforce accountability without direct reporting relationships.
Build trusted relationships with Sales leaders, frontline teams, Sales Operations, and partners across Enablement, Marketing, Product, Finance, Human Resources, Salesforce, and Business Enablement.
Assess capacity and competing priorities, recommend sequencing and trade-offs, and adjust plans as business needs change.
Use Microsoft 365, Teams, PowerPoint, Excel, Salesforce, Power BI, dashboards, automated workflows, and project management platforms to improve visibility, collaboration, and accountability.
Establish consistent project management tools and standards, including charters, RACI matrices, requirements documents, milestone plans, risk logs, decision logs, and post-implementation reviews.
Lead Sales transformation initiatives such as technology launches, process changes, sales enablement platforms, and acquired-organization integration into the Sales Operations technology ecosystem.
Partner with analysts and functional leaders to validate metrics, measure outcomes, communicate executive-ready updates, and transition completed initiatives to operational owners.
Deliver priority initiatives on time, within approved scope, and to expected quality standards, with clear owners, due dates, decision paths, and measurable outcomes.
Provide executives and stakeholders with timely, accurate, decision-ready visibility, and support cross-functional alignment, accountability, and sustained adoption.