The Program Manager – Sales & Operations Planning (S&OP) and Master Scheduling

KLA•Milpitas, CA

4d•$163,000 - $277,100•Onsite

About The Position

The Program Manager – Sales & Operations Planning (S&OP) and Master Scheduling is responsible for designing, implementing, and leading an integrated planning process that aligns customer demand, operational capacity, supply availability, and financial objectives. This role serves as the central orchestrator between Business, Operations, Supply Chain, Finance, and Product Management teams to ensure business plans are translated into executable build plans that optimize customer service, operational efficiency, inventory, and financial performance. The candidate thrives in ambiguity, drives results through influence rather than authority, and is skilled at bringing together diverse stakeholders to solve complex business challenges. This individual combines strategic thinking with disciplined execution to establish scalable planning processes that support growth and operational excellence.

Requirements

Bachelor's degree in a related field with 12 years or more of relevant experience; or Master's degree in a related field with 8 years or more of relevant experience or a Doctorate degree in related field with 5 years or more of significant experience
Operates effectively in evolving environments with incomplete information.
Creates structure, clarity, and direction where processes or governance do not yet exist.
Makes informed decisions despite uncertainty while managing risk appropriately.
Demonstrates a strong sense of ownership and accountability.
Consistently delivers outcomes that improve customer experience, operational performance, and business results.
Balances strategic thinking with executional rigor.
Builds strong partnerships across Sales, Operations, Supply Chain, Finance, Manufacturing, and Product teams.
Establishes trust and credibility with stakeholders at all organizational levels.
Drives alignment among teams with competing priorities to achieve shared business objectives.
Places the customer at the center of planning and operational decisions.
Understands how forecasting, scheduling, and supply decisions impact customer outcomes.
Advocates for solutions that improve reliability, responsiveness, and customer satisfaction.
Understands the trade-offs between service levels, inventory, cost, capacity, and profitability.
Makes planning decisions that optimize both customer outcomes and financial performance.
Connects operational metrics to broader business objectives.
Challenges conventional thinking and seeks to understand root causes.
Leverages data, analytics, and diverse perspectives to identify opportunities for improvement.
Continuously explores new approaches to improve planning effectiveness and operational performance.
Excels at bringing together diverse stakeholders to solve complex business challenges.
Simplifies complex issues and facilitates decision-making.
Influences without direct authority and builds consensus around critical business priorities.
Business integrator, systems thinker, and change agent who can establish a scalable S&OP process, translate forecasts into actionable build plans, balance customer and financial outcomes, and drive alignment across a complex stakeholder landscape to deliver measurable operational results.

Responsibilities

Design, implement, and continuously improve an integrated Sales & Operations Planning (S&OP) process.
Establish governance, decision-making frameworks, planning calendars, and performance metrics.
Lead monthly cross-functional reviews that align demand, supply, and financial plans.
Drive organizational adoption of planning best practices and process discipline.
Partner with Sales, Product Management, and Commercial teams to develop and maintain demand forecasts.
Translate forecasts into executable master production and build plans.
Balance customer demand, supply constraints, inventory targets, capacity limitations, and financial objectives.