Sr. Program Manager, Retail Operations | Multiple Openings

T-Mobile•Frisco, TX

6d•$83,500 - $150,700•Onsite

About The Position

This role partners with Retail & Field Operations leadership to plan, coordinate, and deliver high-impact programs that support frontline stores, field teams, and customer-facing initiatives. Each position on this team is dedicated to a specialized function—ranging from logistics and field readiness to retail experience, technology support, and promotional operations—but all roles share a common mission: ensuring flawless execution of the programs that drive the T-Mobile customer experience. Success is measured by on-time delivery, cross-functional alignment, field team satisfaction, and continuous process improvement. The work directly enables T-Mobile's retail engine—keeping stores open, supplied, connected, and ready to serve customers every day.

Requirements

Bachelor's Degree plus 5 years of related work experience OR Advanced degree with 3 years of related experience (Required)
Acceptable areas of study include Business, Finance, Economics, Sales or related field (Required)
4-7 years Experience in organizational programs, project management or related area. (Required)
2-4 years Supervisory or program management experience. (Required)
At least 18 years of age
Legally authorized to work in the United States

Nice To Haves

2 plus years experience working directly with or supporting field/store teams, preferably in a telecom, retail, or consumer services environment (Preferred)

Responsibilities

Own end-to-end program management for assigned functional area(s), including scope definition, milestone planning, resource coordination, and stakeholder communication. Functional areas may include: Field Insights & Listening Systems / SET Tool administration Store-in-Store Grand Openings and Kiosk Readiness Disaster & Closure Response coordination Experience Store Remodels and Experience Promise Recognition Same Day Delivery operations and VISA Inspection Program
Manage the full lifecycle of T-Mobile’s mobile fleet and branded truck program, serving as the primary owner for all aspects of mobile retail vehicle operations. Representative work includes: Coordinating truck remodels and wraps end-to-end—scoping vendor work, managing timelines, approving designs, and ensuring brand compliance on all vehicle assets Owning CradlePoint connectivity setup, troubleshooting, and lifecycle management for mobile truck deployments and event trailers to ensure vehicles are fully operational in the field Managing fleet maintenance schedules, vehicle readiness checks, and coordinating repairs or replacements with vendors to minimize downtime Planning and executing event trailer deployments, including logistics coordination, equipment staging, connectivity validation, and post-event wrap-up
Oversee driver and vendor management operations that support mobile retail programs, ensuring drivers, contractors, and service partners are qualified, compliant, and performing effectively. Representative work includes: Managing driver onboarding, training programs, and certification tracking to ensure all mobile truck operators meet T-Mobile safety and compliance standards Serving as the primary point of contact for fleet vendors and third-party service providers—managing contracts, SLAs, invoicing, and performance reviews Coordinating driver scheduling and deployment logistics for mobile retail activations, community events, and T-Mobile Tuesday executions Tracking and resolving driver or vendor escalations, identifying recurring issues, and implementing process improvements to increase reliability and reduce operational risk
Lead cross-functional coordination with field teams, retail leadership, technology partners, and external vendors to drive program outcomes.
Develop dashboards, status reports, and KPIs to keep stakeholders informed and aligned on progress, risks, and decisions
Identify operational gaps, evaluate change impacts, implement process improvements, and manage program risks to ensure continuity and quality of execution across all assigned program areas
Also responsible for other duties/projects as assigned by business management as needed