Program Manager-Residential Loan Servicing

Information Systems & Networks Corporation• US,

About The Position

ISN is in search of a Program Manager to oversee a government contract to include residential mortgage servicing tasks and activities. At ISN, you'll find more than a career—you'll find an opportunity to influence strategy, lead high-performing teams, and help shape the future of government. We foster a collaborative, entrepreneurial culture where leaders are empowered to solve complex challenges, build strong customer partnerships, and create lasting impact. If you're passionate about leading people, delivering operational excellence, and driving strategic growth across federal programs, we'd love to hear from you.

Requirements

Bachelor’s degree in a related field (public administration, business management, finance, accounting, economics) from an accredited institution.
Minimum of seven (7) years documented relevant experience in residential mortgage servicing management, escrow and taxes, loss mitigation, default, and risk management.
Minimum of five (5) years documented relevant experience with knowledge of government Federal Acquisition Regulations (FAR);
Must possess exceptional attention to detail, strategic thinking, and clear communication abilities to align contractor performance with agency missions.
Provide guidance and mentorship to program and management staff regarding employees, program changes, and workload concerns.
Good analytical and problem-solving skills, as well as excellent verbal and written communication skills, and ability to communicate and collaborate with Government contracting representatives.
Able to pass ISN and Government background checks.

Responsibilities

Ability to recruit and interview, lead, manage, train, and evaluate staff, and recommend program improvements.
Utilize information technology systems provided by either the client or developed by the organization for mortgage servicing, reporting, etc.
Ability to manage project lifecycles, schedules, and budgets, along with proficiency in contract administration.
Deliver positive results to the government agency by providing the resources and support required to succeed in a secure, production focused environment.
Demonstrate strong leadership to ensure the program is compliant with contractual performance standards, defined processes, and all security requirements.
Prepare reports as needed and submit contract deliverable reports.
Work collaboratively with all levels of company leadership, operations, program support, and the government agency.
Provide guidance and mentorship to program and management staff regarding employees, program changes, and workload concerns.
Manage surge capacity with the workload as needed.