Program Manager, Release & Value Delivery, Q2C

Microsoft•Reno, NV

9d•$97,600 - $206,400

About The Position

At Global Vendor Delivery & Solutions (GVDS), part of Microsoft Business Operations, the Program Manager, Release & Value Delivery, Q2C owns the integrated release discipline for Quote 2 Cash transformation. The role maintains the roadmap and coordinates scope, timing, dependencies, readiness, deployment, hypercare, and expected value across business and functional teams. Feature Managers and functional owners remain accountable for their deliverables; the Program Manager brings those responsibilities together, surfaces changes and impacts before Engineering scope lock, and drives timely resolution and releases through operational readiness and validated business outcomes. The position works across business, Engineering, product, operations, service delivery, and vendor organizations to establish release governance, manage readiness and deployment, connect delivered capabilities to validated benefits, and communicate release health and decisions to governance forums and senior leaders. Success includes stronger forward-looking visibility, disciplined release execution, timely resolution of risks and dependencies, successful stabilization, and traceability from prioritized value to validated benefits.

Requirements

Bachelor's degree in Business, Operations, Finance, or a related field and 4+ years of experience in program management, process management, or process improvement, or equivalent experience.
Demonstrated experience leading complex cross-functional programs involving multiple stakeholders, dependencies, and competing priorities.
Ability to create accountability, identify risks and trade-offs, and drive decisions across teams without direct authority.
Analytical skills and ability to use data and evidence to support prioritization, readiness, governance, and value-delivery decisions.
Written and verbal communication skills, including communicating program health, risks, impacts, and decisions to senior stakeholders.

Nice To Haves

Experience managing large-scale business transformation, technology-enabled transformation, release management, or operational change programs.
Experience partnering closely with Engineering, product, operations, service delivery, and vendor organizations.
Experience with UAT, quality management, operational readiness, deployment, cutover, hypercare, and post-production stabilization.
Experience connecting technology or process investments to measurable business outcomes, productivity improvements, or savings.
Experience in environments where capabilities have different owners but must come together through a common transformation delivery lifecycle.
Demonstrated ability to create structure, accountability, and governance in complex environments while maintaining speed and quality.
Experience developing and managing integrated roadmaps and release plans from planning through implementation, hypercare, and transition.

Responsibilities

Own the integrated Q2C release roadmap, including planned releases, timing, dependencies, expected value, and operational impacts.
Align Feature Managers, Engineering, and business partners on priorities, sequencing, capacity, and trade-offs before Engineering scope lock.
Surface changes, timing shifts, dependencies, and savings impacts early to enable resolution without routine leadership intervention.
Manage integrated release scope, milestones, change control, and governance across participating workstreams.
Assess release-level impacts of feature changes on timing, dependencies, readiness, and expected value while Feature Managers retain ownership of feature scope.
Establish entry and exit criteria that extend beyond technical acceptance and drive gaps or scope risks to resolution.
Integrate business validation, UAT, defect closure, vendor readiness, operational readiness, controls, training, support, and measurement into a single readiness view.
Drive accountable owners to complete release, cutover, deployment, stabilization, and hypercare activities with speed and quality.
Recommend release go/no-go and hypercare exit decisions based on complete evidence, transparent risks, and defined criteria; final decisions remain with designated governance forums.
Transition unresolved actions and ongoing accountability to appropriate owners at hypercare exit.
Connect business priorities and expected value to delivered capabilities and validated benefits throughout release and hypercare.
Ensure Feature Managers validate expected benefits, address variances during release and hypercare, and record validated benefits in appropriate systems.
Drive gaps between expected and validated benefits to resolution with accountable owners.
Apply release and hypercare learnings to future prioritization and planning.
Provide an integrated view of release health, including scope, timing, readiness, dependencies, risks, expected value, validated benefits, and decisions required.
Anticipate cross-functional risks and drive resolution through established ownership and governance.
Escalate unresolved barriers with clear impacts, trade-offs, recommendations, and decision requirements.
Communicate a consolidated business and release view to Engineering, governance forums, and senior leaders.