Program Manager, Relay Product and Tech

Amazon • Bellevue, WA

30d • $82,700 - $129,800 • Onsite

About The Position

The Relay Product Excellence (RPE) team is seeking a Program Manager to support and evolve the programmatic infrastructure for their fast-paced investigation and analytics operations. This role will focus on the Team Growth and Development pillar, designing, launching, and scaling programs to enhance employee satisfaction, professional development, recognition, and team culture. The position requires a programmatic approach to talent retention and high performance, working closely with a senior program leader to establish intentional development, consistent recognition, and measurable engagement. The Program Manager will oversee the full lifecycle of growth and development programs, from identifying needs through data and feedback to designing initiatives, measuring outcomes, and iterating. This includes development programs, mentorship frameworks, recognition mechanisms, satisfaction surveying, and engagement initiatives. Collaboration with RPE stakeholders is key to ensure program alignment with organizational priorities, scalability, and measurable impact on retention, satisfaction, and team health. The role demands program management rigor applied to people-focused work, treating culture and development with the same structured execution as operational initiatives.

Requirements

• 3+ years of program or project management experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams

Nice To Haves

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

Responsibilities

• Own the Team Growth and Development pillar within SPOX — building and scaling programs that drive employee satisfaction, professional development, recognition, and team engagement across RPE
• Design and operate development programs — including skill-building initiatives, mentorship frameworks, career pathing resources, and learning opportunities that support individual and team growth
• Build and maintain recognition mechanisms — creating structured, consistent approaches to celebrating contributions that reinforce team values and drive motivation
• Own employee satisfaction measurement and action planning — designing survey mechanisms, analyzing results, identifying themes, and driving targeted interventions with measurable outcomes
• Lead team engagement and culture initiatives — including fun committee programming, team events, and connection-building activities — with the same rigor and accountability applied to any operational program
• Develop and maintain program documentation — including initiative playbooks, engagement calendars, measurement frameworks, and retrospective templates
• Measure and report on program impact — tracking participation rates, satisfaction scores, retention metrics, and development outcomes to demonstrate ROI for Director+ audiences
• Influence stakeholders through data-driven updates, written narratives, and clear recommendations on where investment in people programs will yield

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed