Program Manager - Rapid Rehousing

Public Health Management Corporation•Philadelphia, PA

12d•Hybrid

About The Position

PHMC provides direct services to individuals, families, and communities across the region and also manages large-scale contracts, government and philanthropic partnerships, and multidisciplinary initiatives that require operational sophistication, strategic leadership, and deep mission alignment. The Rapid Rehousing Program Manager oversees the daily operations and implementation of two HUD Continuum of Care (CoC) Rapid Rehousing (RRH) housing programs in Montgomery County. Rapid Rehousing is a time-limited subsidy that gradually decreases as the tenant stabilizes and finds housing outside of the homelessness response system. Tenants live in private-market units and access supportive services, including case management, life skills coaching, and housing retention services. This position collaborates with various community stakeholders, including nonprofit agencies, community representatives, and other intergovernmental partners, to assess needs and ensure that RRH programs comply with federal, state, and local requirements and laws. The Rapid Rehousing Program Manager reports to the Director of Housing Services and is a member of the Housing and Justice Related Services Division. The ideal candidate will demonstrate strong communication, organizational, and leadership skills, along with experience in case management and understanding of housing and social services. This position works to support PHMC’s Mission, Vision, and Core Values.

Requirements

Strong oral and written communication skills, with a minimum of 3 years of related social work experience, including work with groups, couples, and families, and crisis intervention skills.
At least 3 years of experience working with diverse populations, including low-income individuals and individuals from different religious backgrounds.
At least 3 years of demonstrated advocacy experience, including advocating for clients to help them identify risk-reduction strategies.
Proficiency in Microsoft Office Suite.

Nice To Haves

Master’s degree preferred.
Strong understanding of the health system, community-based organizations, and partners in the designated service area(s).
Proven ability to manage competing timelines and priorities, working both independently and in a team environment with minimal supervision.
Excellent problem-solving, conflict resolution, and time management skills.
Ability to build relationships and coalitions within the community, along with advocacy, counseling, and/or coaching skills.
Techniques for engaging individuals from diverse socioeconomic, ethnic, and cultural backgrounds, and best-practice approaches to working with families.
Detail-oriented, with excellent organizational skills.
Willingness and ability to travel locally (approximately 20% of the time) to program sites, landlord meetings, and community partner locations throughout Montgomery County.
Strong interpersonal and soft skills to effectively lead, manage, and support team members in achieving quality outcomes with challenging internal and external stakeholders.
Hard-working, dependable, and resilient amidst loss, grief, and upset.
Flexible and creative in adapting to programmatic requirements and changes based on special population needs, with the ability to step back and analyze situations objectively.

Responsibilities

Delegates tasks, sets clear goals, and holds weekly check-ins and bi-weekly individual supervision with direct reports to support their professional development.
Promotes and ensures program-wide compliance with the Housing First model and HUD funding guidelines.
Implements and oversees programs in alignment with YWH Operations Manual policies, procedures, and written standards.
Participates in YWH provider weekly check-ins.
Engages in cross-functional collaboration with internal departments and external partners to plan and implement housing-related services, and supports the development of policies and procedures to meet evolving participant needs.
Supports compliance with the program key performance outcomes.
Conducts monthly program monitoring and strategizes with the Director of Housing Services and RRH team members to strengthen housing stability across the scattered site portfolio.
Facilitates support service coordination meetings among RRH team members and program participants to ensure consistent, well-coordinated service delivery.
Supervises, trains, and mentors team members to improve program data and the quality of service delivery.
Available to address participant crises that may threaten housing stability (e.g., employment loss, family conflict), and performs other duties as needed to help drive the organization’s vision, mission, and values.
Provides monthly updates on Rapid Rehousing placements and performance to the Director of Housing Services, ensuring placements remain on target with individual housing stability goals.
Collaborates with the Director of Housing Services to utilize data-driven analysis and forecasting to measure and evaluate program performance.
Provides direct housing stability services to no more than 10 households, using best-practice approaches (e.g., client-centered, trauma-focused) to promote housing and medical stability while maintaining confidentiality of client information and data.
Attends bi-weekly supervision with the Director of Housing Services and completes quarterly audits of housing files to ensure compliance with the current HUD Rental Assistance Guidebook and HUD Program Manual.
Completes initial and ongoing assessments of participants’ needs, and develops and regularly reassesses individualized, strength-based, client-centered housing plans that include SMART objectives.
Assesses housing barriers and coordinates with social and medical agencies, healthcare providers, and community outreach programs to connect participants with services needed to meet their housing plan goals.
Provides rental counseling, mediation, and landlord-tenant education; acts as liaison between landlords and participants to resolve tenancy issues; and provides fair housing education on rights and responsibilities under local, state, and federal law.
Refers participants to supportive services in the community and assists with employment/vocational search, benefit access (e.g., supplemental income, Social Security), and outreach activities that build partnerships.
Collaborates with the Director of Housing Services on community resources, employment and training placement opportunities, and recruitment of new stakeholders.
Completes initial rental calculations and ongoing monthly income monitoring to verify and maintain households’ continued eligibility, as outlined by HUD guidelines.
Provides financial assistance for rent, security deposits, move-in costs, and utility setup, along with financial education and referrals to budgeting and financial management resources.
Ensures timely, accurate case documentation using SOAP note format for bi-weekly participant meetings and maintains participant records adhering to program guidelines.