Program Manager, Provider Services

Interwell Health

9d•Remote

About The Position

Interwell Health is a kidney care management company that partners with physicians on its mission to reimagine healthcare—with the expertise, scale, compassion, and vision to set the standard for the industry and help patients live their best lives. We are on a mission to help people and we know the work we do changes their lives. If there is a better way, we will create it. So, if our mission speaks to you, join us! As a Manager, Provider Services, your key responsibility will be to act as a liaison between our provider network and nephrology practices, facilitating a smooth transition to Value-Based Care and providing dual support to ensure success. This role requires a diligent work ethic, excellent communication skills, and the ability to work independently and collaboratively with external partners and internal, cross-functional teams. Note: This is a fully remote position that requires up to 50% travel. Coverages areas to be reviewed during the interview process and subject to change based on evolving business needs.

Requirements

Bachelor’s degree required
Proven experience working with physicians and practices
Superior attention to detail and exceptional follow-through
Should possess an independent and proactive approach, showcasing dedication to continuous learning
Excellent communication and interpersonal skills to effectively collaborate with providers, stakeholders, and internal teams.
Must be willing to travel up to 50% of the time to practices (assigned regions to be covered during interview)

Nice To Haves

Advanced Degree desirable
nephrology-specific experience a plus

Responsibilities

Develop & nurture a solid understanding of the objectives and complexities within intricate Value-Based Care Programs and/or agreements, such as: CMS Kidney Care Contracting, IWH Payor Agreements, IWH Practice Participation Agreements
Effectively communicate this complex information in a clear and concise manner to both internal and external stakeholders through meetings and presentations
Provide outstanding customer service to all external and internal stakeholders with consistent feedback and follow-through
Investigate and resolve any issues or concerns in a prompt and effective manner
Serve as the primary contact and subject matter expert for IWH Network practices
Assist our nephrology partners in achieving success within Value-Based Care by uncovering valuable insights within data, and identifying opportunities for improvement
Execute company initiatives and ensure the timely completion of deliverables
Ensure accurate documentation of provider interactions and/or visits are maintained in our CRM
Deliver timely training and/or onboarding to Network Providers as new information is available
Verify that information presented to providers is both accurate and timely, including the data accessible through our dedicated portal