Program Manager, Professional Development Programs

University of Chicago•Chicago, IL

5h•Onsite

About The Position

Innovative, career-driven learning experiences define University of Chicago Professional. In our commitment to spread the University's knowledge as broadly as possible, we offer impactful and flexible programs and courses that introduce individual and corporate audiences to up-to-the-minute research, the latest standards in their field, a new professional network, and the University of Chicago's rich intellectual community. Our instructors, all seasoned professionals, deliver unparalleled expertise drawn from years of industry experience. We give our students the tools to succeed in our fast-moving, interconnected world and achieve a competitive edge at any stage of their careers.

Requirements

Minimum requirements include a college or university degree in related field.
Minimum requirements include knowledge and skills developed through 2-5 years of work experience in a related job discipline.

Nice To Haves

Master’s degree in higher education, student affairs, communication, international education, or related field.
2–4 years of experience in student affairs, academic program administration, communications, or event coordination, preferably in higher education or a globally focused organization.
Background working with professional or adult learners, and familiarity with the needs of non-traditional students.
Planning and delivering virtual events across time zones is highly desirable.
Proven ability to manage complex workflows, competing priorities, and high-volume processes in a deadline-driven environment.
Working with faculty and instructors to support instructional needs, address questions and concerns, and ensure timely resolution.
Proficient in student information systems, registration platforms, CRM tools, or learning management systems.
Familiarity with platforms such as Canvas, Mailchimp, LinkedIn, Slate, Zoom, and ClickUp or similar systems.
Strong interpersonal and cross-cultural communication skills.
Proven ability to manage multiple projects simultaneously, with attention to detail and timelines.
Demonstrated creativity and initiative in developing content and engaging communities, particularly on LinkedIn.
Demonstrated commitment to student service, equity, inclusion, accessibility, and a high-quality learner experience.

Responsibilities

Oversees the full student lifecycle from admission and onboarding through program completion, ensuring consistent academic and administrative support.
Maintains accurate student records in registration and information systems in compliance with institutional policies.
Provides academic advising and program guidance on requirements, course sequencing, and policies.
Monitors student engagement and progress toward certificate completion and intervenes as needed to support success.
Manages course enrollment and student participation and coordinates key program communications, including schedules, deadlines, and announcements.
Evaluates student academic records, processes final grades, and authorizes the awarding of certificates upon completion.
Develops and manages structured onboarding processes and communications for newly admitted students.
Provides orientation materials and guidance on program expectations, platforms, and available resources.
Establishes and refines processes that support student retention, monitors early participation, and addresses barriers to success.
Collaborates with leadership and enrollment teams to support recruitment and strengthen program visibility.
Organizes and moderates virtual information sessions and recruitment events.
Advises prospective students on program options and requirements, and contributes to outreach materials.
Establishes and maintains quarterly course schedules for certificate programs and standalone offerings in institutional systems.
Communicates instructional assignments and schedules to faculty and instructors and maintains related records.
Manages the lifecycle of Canvas course sites, including setup, enrollment, and quality review.
Coordinates instructional communications related to course preparation, course management, and instructional support.
Coordinates logistics and communications for program events, webinars, and information sessions.
Supports planning and implementation of professional development programming and student engagement activities.
Assists with program operational activities, including scheduling coordination and program communications.
Conducts periodic quality assurance reviews of program processes and recommends improvements to enhance efficiency and the student experience.
Uses moderate/solid understanding and experience to administer the delivery of services to program participants and/or beneficiaries.
Sets and communicates program priorities and performance standards and assesses operations using these criteria.
Plans and conducts quality assurance reviews and recommends changes as appropriate.
Performs other related work as needed.