Program Manager - Product Operations (Launches, Processes, Delivery & AI Adoption)
About The Position
Treasure AI is scaling its Product Operations function within R&D. As a Program Manager, you won’t just run projects — you’ll help stand up an entirely new function. This role is for someone who thrives in fast-moving, ambiguous environments, enjoys solving problems from first principles, and wants to build scalable practices that will grow with the company. You’ll own the execution of critical cross-functional programs — from new product launches to Beta → GA transitions — while also shaping and enhancing the core product processes that enable predictable delivery. You’ll ensure stakeholders (Engineering, Product, GTM, Customer Success) are aligned, risks are surfaced early, and progress is reported clearly. Equally important, you’ll serve as a driver and champion for internal AI adoption, helping teams identify opportunities to leverage AI in reporting, process automation, and delivery practices. You’ll do all of this with a steady hand, a positive attitude, and the ability to lighten the room with perspective (and a bit of humor) when things don’t go according to plan.
Requirements
- 4–7 years of experience in program/project management in SaaS or tech.
- Familiar with Agile delivery and Jira.
- Comfortable working in ambiguous, fast-changing environments.
- Strong problem-solver with a track record of untangling issues and moving teams forward.
- Collaborative and resourceful; thrives on building processes from scratch.
- Brings a positive, level-headed attitude — steady under pressure, approachable, and able to lighten the mood appropriately.
- Familiarity with AI tools and a passion for experimenting with new technologies to drive efficiency.
- Excellent communicator with strong facilitation skills.
Responsibilities
- Drive planning and execution for key R&D programs (launches, new suite rollouts, Betas).
- Proactively identify issues, roll with shifting priorities, and solve problems creatively.
- Balance structure with flexibility in an evolving environment.
- Own and continuously improve product delivery processes, from intake to readiness.
- Ensure consistent application of stage-gates, checklists, and playbooks.
- Collaborate with Product Ops Manager to streamline ways of working.
- Track and report on delivery progress, milestones, and risks across programs.
- Provide clear updates to leadership, ensuring visibility at the exec and board level.
- Identify and promote opportunities to use AI for automation, reporting, and productivity improvements.
- Partner with R&D and Ops to embed AI in daily workflows.
- Share learnings and success stories to encourage adoption across teams.
- Facilitate cross-functional forums (launch reviews, dependency syncs).
- Ensure GTM and CS teams are launch-ready with the right inputs from R&D.
- Maintain composure in high-change environments, keeping teams focused and steady.
- Bring positivity and perspective to stressful situations; use humor to foster collaboration and ease tension.
Benefits
- Comprehensive medical, dental, vision plans and Employee Assistance Program (EAP)
- Competitive compensation packages
- Company paid life insurance 3x salary
- Company paid short- and long-term disability coverage
- Retirement planning (401K) with 4% company match
- Restricted Stock Units (RSU)
- Flexible Time Off (FTO)
- Up to 26 weeks paid parental leave including a post-partum night nurse
- Comprehensive support and access to care for everyone, everywhere through Carrot - our global reproductive health and family-building benefit.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
