Program Manager, Product Innovation

Harris Computer

3d•Remote

About The Position

We are seeking an experienced Program Manager to lead the strategy, implementation, and optimization of our EMR and Practice Management/Billing software solutions. The ideal candidate has a deep understanding of clinical workflows, billing processes, and healthcare technology, and excels at managing cross-functional programs that improve operational efficiency and patient care. This role reports to the Vice President, Product Innovation.

Requirements

Bachelor's degree in Healthcare Administration, Health Informatics, Business, or a related field.
5-7+ years of experience in project or program management within healthcare IT.
Hands-on experience with EMR/EHR systems and Practice Management/Billing software in physician offices.
Strong understanding of clinical workflows, billing/revenue cycle management, and software integration.
Proven ability to manage cross-functional teams, project plans, and budgets.
Understanding of how various forms of AI (Machine Learning, Agentic AI, Robotic Process Automation, Natural Language Processing) are deployed to improve EMR and Practice Management workflows and automation.
Excellent communication, presentation, and interpersonal skills with the ability to translate technical requirements for clinical and administrative stakeholders.
Strong analytical, problem-solving, organization, and time management skills with high attention to detail.
Ability to build and maintain strong and trusting relationships with team members, stakeholders, and senior leaders.
Advanced MS Office Suite skills (PowerPoint, Word, Excel, Teams).

Nice To Haves

Experience with major EMR/Practice Management vendors (e.g., Epic, Cerner, Allscripts, Athenahealth, NextGen, eClinicalWorks).
Knowledge of interoperability standards (HL7, FHIR).
Experience with software product launches or optimizations in ambulatory care settings.
Project management certification (e.g., PMP, PMI-ACP, PRINCE2, Lean Six Sigma, Scrum, or SAFe) is preferred.

Responsibilities

Lead product and program initiatives across EMR and Practice Management systems, from planning through execution and post-launch optimization.
Collaborate with customers, internal client management, and business analysts to gather requirements, define solutions, and ensure software enhancements are delivered on time and meet defined business requirements.
Oversee project timelines for multiple concurrent initiatives in several EMR and PM systems simultaneously.
Ensure compliance with HIPAA, USCDI, and other healthcare regulatory standards.
Act as a key liaison with development leadership and Business Unit Executives to report status, identify risks, and align teams on programs that cross multiple EMR/PM systems.