Program Manager, Pickup, Whole Foods Market ECommerce

Amazon • Austin, TX

8d • Onsite

About The Position

We are looking for a Program Manager to join the Whole Foods Market E-Commerce Business Team. This Program Manager will drive critical business inputs of the Pickup business including services and pricing and customer go to market. Program Managers lead program strategy, execution, and KPI management of key E-Commerce workstreams in partnership with Merchandising, Marketing, Operations, Finance and Technology. We are looking for a strategic thinker who obsesses over customers, earns trust with stakeholders, dives deep into business metrics and processes, and consistently delivers results. Stakeholder management will be a critical success factor in this role. You must be able to build strong relationships and deliver results through partner teams, including Whole Foods Market global and regional teams, and Amazon Business, Operations, and Technical teams.

Requirements

• 3+ years of program or project management experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams

Nice To Haves

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

Responsibilities

• Executes assigned e-commerce programs and projects
• Identifies and recommends optimizations for program execution based on competitive analysis, customer insights, customer feedback, and assessment of business results.
• Develops program-specific tactics and goals to achieve business and customer engagement objectives.
• Leads execution of programs, including managing timelines and budgets and communicating program status
• Ensures / develops weekly, monthly, and quarterly reporting for e-commerce programs.
• Identifies reporting requirements and ensures access to program-related data
• Partners with marketing analytics to assess metrics / dashboard and identify key performance insights.
• Maintains awareness of e-commerce trends, developments, and best practices.
• Provides coaching and mentoring for new TMs.
• Serves as a resource on WFM capabilities and captainships.
• Informally shares appreciation and feedback to improve the performance of others.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed