Program Manager, Performance Improvement (Portland)

Adventist Health•Portland, OR

3d•Onsite

About The Position

Leads, facilitates, executes, coaches, consults, and educates process improvement teams. Directs organizational deployment of performance improvement, including mentoring, scorecard tracking, and reporting. Supervises personnel with discretion and independent judgment. Manages large programs with substantial budget or impact. Determines tactical approaches, resources, schedules, and goals while applying advanced technical knowledge to solve complex problems.

Requirements

Bachelor's degree in Nursing, Healthcare Administration, Public Health, or equivalent combination of education/related experience: Required
Five years' of healthcare experience in quality, patient safety, risk management, or performance improvement: Required
Two years' of direct leadership experience (e.g. supervising, managing, or coordinating people or teams) in healthcare or related setting: Required
Six Sigma Black Belt and Lean Certification: Required within two years of hire
CCMP or Prosci certification: Required within 2 yeas of hire

Nice To Haves

Two years' of healthcare experience in quality, patient safety, risk management, or performance improvement.: Preferred

Responsibilities

Designs, implements, and refines measurement systems to evaluate organizational performance; performs advanced data analyses, interprets results with critical insight, and develops actionable recommendations that drive measurable improvements.
Guides and empowers cross-functional teams through the process improvement roadmap, setting ambitious yet achievable goals, identifying critical success factors, and facilitating changes that enhance quality, safety, and efficiency.
Leverages a full range of process improvement methodologies and tools (e.g., Lean, Six Sigma, PDSA) to systematically identify, analyze, and prioritize opportunities that deliver sustainable outcomes.
Monitors team performance and group processes to ensure alignment with objectives; proactively escalates unresolved barriers to leadership and ensures timely, transparent communication across all levels of the organization.
Converts process improvements into quantifiable financial and operational benefits, documenting validated results, conducting post-implementation reviews, and securing alignment with operations and finance leaders on realized outcomes.
Performs other job-related duties as assigned.