Program Manager - Peer Services (Drop In Center)
About The Position
LifeWorks of Austin, TX is looking for a Program Manager to supervise our Peer Services team, on site at our Peer-Led Drop-In Center. The Program Manager coordinates and provides direct supervision of a team of peer support specialists at the Peer-Run Youth Drop In that are trained in the effective use of lived experience and recovery to support youth and young adults who have experienced homelessness, systems involvement, mental health challenges, substance use, and/or trauma. The Peer-Run Youth Drop In serves youth ages 13-17. The program manager ensures good program outcomes by providing training, supervision, and data oversight; implementing quality improvement plans; monitoring client outcomes; and working side-by-side with team members through field mentoring. The program manager ensures the team is actively engaged in the community and equipped to support clients in navigating community resources and internal supportive service opportunities at LifeWorks.
Requirements
- Requires a Bachelor’s degree in Social Work, Counseling, or related field with and (3) years’ experience; or
- Required to either have or obtain the Peer Specialist Supervisor Certification within 6 months of hire.
- Equivalent combination of education and experience.
- Requires having maintained own recovery over last 2-year period.
- Experience with databases; proficient level of experience with Microsoft Office including, Word, Excel, and Outlook.
Nice To Haves
- Preferred minimum (1) year of supervisory experience.
Responsibilities
- Coordinates and assists in the development, delivery, and management of program services.
- Promotes a healing- and person-centered culture that uplifts the dignity and strengths of clients at all times.
- Responsible for the hiring, orientation, training, supervision, evaluation, and dismissal of direct reports in accordance with Agency policies and procedures.
- Reviews individual client outcomes with direct reports during supervision.
- Ensures direct reports provide appropriate support to clients and offer and utilize program resources efficiently.
- Holds staff accountable for meeting individual and program performance objectives by coaching, planning, monitoring, and appraising job results.
- Enforces and complies with all requirements outlined by funding sources, licensure and accrediting bodies, the program, and the agency. These requirements may pertain to data, paperwork, training, processes, and procedures, among other things.
- Is readily available and provides guidance and case consultation to staff on a daily basis.
- Builds team’s strength in de-escalation and mediation to effectively manage highly complex crisis situations.
- Completes file reviews and ensures that direct reports collect and enter required data in agency and funder databases in a timely, complete, and accurate manner.
- Updates training materials, assists with delivery of training, and tracks all staff training records and due dates.
- Maintains current knowledge of best practices in a range of philosophies and modalities, for example housing first approaches, harm reduction, and positive youth development.
- Acts as a liaison to other programs internally and establishes and maintains relationships with partner organizations, service providers, referral sources, and other external stakeholders in the community.
- Provide temporary coverage and direct client services during staffing transitions or outages.
- Assists with the compilation, analysis, and reporting of program outcomes on an as-needed basis.
- Assists Program Director and/or Division Director and department staff with coordinating client files and other materials for funders, monitoring visits, and internal and/or external audits.
- Represents the program at leadership meetings and communicate agency and leadership decisions to their team, as appropriate.
- Provides community training, presentations, and outreach activities, as appropriate.
- Prepares for and actively participates in supervision meetings and all other required meetings or trainings.
Benefits
- 24 PTO days per year (accrued)
- 11 paid holidays per year
- A premium-free employee medical plan with $100 per month HSA contribution
- Affordable employee or family medical, dental, and vision options
- A retirement savings plan with 50% match on the first 6% of contributions
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What This Job Offers
Job Type
Full-time
Career Level
Manager
