Program Services Case Worker - Drop-in

The Salvation Army Canada and Bermuda Territory•Newmarket, ON

5d•Onsite

About The Position

The Salvation Army has served people in need in communities across Canada and Bermuda for over 130 years. Building on its roots as a Christian church, it helps over 2 million people annually by providing necessities like food, clothing, and shelter, and supporting individuals facing unemployment, addiction, and family challenges. The organization continually adapts to meet emerging needs and uphold its mission, vision, and values of hope, service, dignity, and stewardship. As a faith- and values-based organization, The Salvation Army welcomes and serves people of all backgrounds, emphasizing that everyone has a place to belong.

Requirements

College diploma in Social Sciences field or equivalent experience (minimum).
Thorough knowledge and understanding of Women’s issues.
Knowledge and understanding of Mental Health/Addictions.
Thorough knowledge and understanding of, and a commitment to, anti-racism, anti-oppression, and equity.
Problem-solving skills essential.
High degree of confidentiality required.
Excellent oral and written communication skills.
Processing/Desktop, Publishing, Spreadsheet/Graphing, Database computer skills essential.
Ability to work independently as well as part of a team.
Good interpersonal/time management skills.
Good knowledge of community resources.
Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry).
Provide an original copy of a vulnerable sector check search.

Nice To Haves

Previous experience with people experiencing homelessness (one to three years).
Valid Driver’s License would be an asset.

Responsibilities

Promote a comfortable and safe environment in the Drop-In center where street-involved clients feel engaged and involved in healthy activities.
Facilitate client orientation by collecting basic information, providing requested information, and orienting clients to Drop-In regulations and schedules.
Ensure client information is recorded accurately in appropriate places.
Provide access to meals, showers, toiletries, and towels for outreach clients.
Facilitate the commencement of RRTIP for outreach clients.
Assist with client supervision.
Perform all necessary clerical duties for client documentation, including Drop-In Services Forms, computer entries, Log Book entries, and toiletries/towel forms.
Report any safety issues in the Drop-in to the Program Services Coordinator.
Build rapport with clients.
Ensure all clients accessing the Drop-In Centre are aware of Belinda’s Place’s available services, referring them to the appropriate department/staff when necessary.
Provide crisis counseling, one-on-one support/brief intervention, advocacy, and case management.
Maintain relevant referral sources and pertinent programs that benefit clients.
Gather and present program statistics and other pertinent information in monthly and annual reports.
Ensure interactions and transactions, such as donations received, are recorded according to policy.
Enforce Agency Rules and Expectations consistently.
Ensure all Taxi Vouchers and Transit Tickets are completed and recorded according to policy.
Provide high-needs (low-functioning) clients with extra individual informal counseling.
Organize clubs and groups within the shelter to increase critical thinking and encourage client involvement in the community and civic action.
Ensure the Drop-In Centre is clean and orderly, and that all computers and lights are shut off at the end of every day.
Conduct regular Drop-in Facility Security/Safety and Maintenance Checks according to policy.
Report all physical facility/building problems to the Program Services Coordinator.
Promote positive and supportive attitudes toward clients experiencing or at risk of homelessness.
Promote programs and activities that empower clients to work towards their goals.
Act as an advocate and a positive role model for clients in the community.
Develop effective working relationships and partnerships with community members, representatives of other departments, agencies, and co-workers while representing The Salvation Army.
Adhere to standards consistent with the values and philosophy of The Salvation Army, Residential Services, and the Regional Municipality of York.
Participate fully and constructively in staff meetings and in-service training, ensuring adherence to all policies, procedures, and the employee handbook.
Maintain confidentiality in all matters pertaining to clientele and coworkers of The Salvation Army Sutton Clients Shelter and Belinda’s Place.
Make suggestions for improving efficiency, working conditions, or procedures to the Executive Director, as applicable.
Represent the Organization in a professional manner.
Perform other duties as assigned.