Program Manager - Patient Experience

Providence • Spokane, WA

6d • Onsite

About The Position

Under the general direction of the Chief Nursing Officer (CNO), the Program Manager of Patient Experience oversees, coordinates and guides patient experience programming, including development and management of the overarching structure and initiatives that foster an environment of patient-centered care in alignment with enterprise, divisional, and local strategies. This position directs patient experience efforts by working collaboratively with leaders, physicians, and frontline caregivers to understand key patient experience behaviors, establish initiatives and/or action plans, monitor progress and coach for success at the unit and hospital level. This individual develops hospital level action plans with leadership teams through the analysis provided in spring and fall bi-annual assessments. Patient Experience oversight includes Providence Sacred Heart Medical Center & Children's Hospital and Providence Holy Family Hospital. Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence Sacred Heart Medical Center & Children's Hospital and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Requirements

• Bachelor's Degree in Business, Health Administration, or other related field
• 3 years of relevant experience as a project manager or program coordinator in a healthcare setting, or acute direct patient care, or HCA experience as a team member, or relevant experience in a healthcare setting
• 3 years of experience with data interpretation
• 3 years of experience with small group facilitation and presentation

Nice To Haves

• Master's Degree
• 3 years of healthcare patient experience data knowledge
• 3 years of experience with interpreter services program
• 3 years of healthcare patient experience role

Responsibilities

• Oversees, coordinates and guides patient experience programming.
• Develops and manages the overarching structure and initiatives that foster an environment of patient-centered care.
• Directs patient experience efforts by working collaboratively with leaders, physicians, and frontline caregivers.
• Understands key patient experience behaviors.
• Establishes initiatives and/or action plans.
• Monitors progress and coaches for success at the unit and hospital level.
• Develops hospital level action plans with leadership teams through the analysis provided in spring and fall bi-annual assessments.
• Provides Patient Experience oversight for Providence Sacred Heart Medical Center & Children's Hospital and Providence Holy Family Hospital.

Benefits

• Best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager