Program Manager - Outreach

ALPHA HOUSE•Calgary, AB

4d•Onsite

About The Position

We’re looking for a Program Manager to join our Outreach program. This role is responsible for program development, service delivery, program evaluations, reporting, and the allocation of staff and financial resources. Program Managers are expected to manage crises, provide critical incident debriefing, and oversee staff performance management.

Requirements

Post-secondary education in a relevant Human Services field from a public institution (minimum 2-year diploma or degree)
Several years of experience working with vulnerable populations, including front-line experience
Strong understanding of addiction, harm reduction, trauma-informed care, and recovery-oriented practices
Proven leadership experience, including coaching, training, and performance management
Strong interpersonal and communication skills, with the ability to build effective relationships with stakeholders
Sound judgment, professionalism, and the ability to handle sensitive situations with confidentiality and diplomacy
Excellent organizational skills with the ability to manage multiple priorities and meet deadlines
Ability to work independently, take initiative, and adapt in a dynamic environment
Intermediate proficiency with Microsoft Office
A strong understanding of and commitment to Alpha House’s mission
Three years of driving experience, a valid Class 5 non GDL driver’s licence, a clear abstract, and ability to obtain Class 4 within 60 days
Comfortable driving an agency van
Comfortable working in environments with risk of violence and exposure to bodily fluids
Physically able to assist clients with mobility needs
Vulnerable Sector Search valid within the last six months with no results material to the role
Ability to complete “It’s Your Move” training or equivalent patient lift training and Privacy Training
Understanding of the Protection of Persons in Care Act

Responsibilities

Leading by example and ensuring staff provide caring, non judgmental client service within our Outreach program
Supervising, coaching, mentoring, and performance managing staff, including discipline when required
Leading recruitment, hiring, onboarding, and probation reviews
Ensuring adequate shift coverage, approving time off, and supporting payroll accuracy
Responding to crises such as overdoses, seizures, deaths, and other incidents
Supporting staff and clients through debriefings and follow up
Ensuring compliance with safety protocols, accreditation standards, and program audits
Resolving client, staff, and workplace concerns in collaboration with leadership and HR
Building positive relationships with agencies, community partners, businesses, and stakeholders
Overseeing accurate reporting, statistics, and documentation for funding outcomes
Managing budgets and ensuring programs have required supplies and resources
Providing direct service support when operationally required
Participating in management meetings, labour relations discussions, and program check ins