Program Manager (Organizational Effectiveness)

Southern Company•Virginia Beach, VA

1d•Hybrid

About The Position

We are seeking a highly organized, strategic, and results-driven Program Manager to lead key operational initiatives that enhance organizational effectiveness, improve business performance, and strengthen cross-functional collaboration. This role will serve as a trusted partner to leadership by driving process improvements, supporting workforce planning initiatives, enhancing knowledge management practices, and ensuring operational continuity across the organization. The ideal candidate is a proactive problem solver who can manage complex initiatives, influence stakeholders, leverage technology and AI-driven solutions, and translate business needs into scalable, sustainable processes.

Requirements

Bachelor's degree in Business Administration, Organizational Leadership, Human Resources, Management, Communications, Information Systems, or a related field required.
Minimum of 5-8 years of experience in program management, business operations, organizational effectiveness, workforce planning, process improvement, or a related field.
Experience leading cross-functional initiatives and collaborating with stakeholders across multiple business functions.
Demonstrated experience developing and implementing operational processes, workflows, and governance models.
Experience creating executive-level reports, dashboards, business insights, and performance metrics.
Strong background in project management, process improvement, and organizational transformation initiatives.

Nice To Haves

Master's degree in Business Administration (MBA), Organizational Development, Project Management, or a related discipline preferred.
Relevant professional certifications such as PMP, Lean Six Sigma, Change Management, or AI-related certifications are a plus.
Experience supporting organizational change, knowledge management, succession planning, or workforce continuity initiatives preferred.
Experience leveraging technology, automation tools, and AI-enabled solutions to improve operational efficiency preferred.
Utility, Natural Gas, or other energy industry experience.
Proven ability to influence and collaborate with leaders at all levels of the organization.
Experience with workforce analytics, attrition reporting, or organizational effectiveness programs.
Intermediate to Advanced proficiency with Microsoft Office Suite (Word, Excel, PowerPoint & SharePoint)
Intermediate to Advanced proficiency with Power BI or Tableau
Intermediate to Advanced proficiency with AI-enabled productivity tools, such as Microsoft Copilot, ChatGPT or similar platforms
Strong analytical, communication, facilitation, and stakeholder management skills

Responsibilities

Lead and execute initiatives that improve organizational effectiveness, operational efficiency, and overall business performance.
Serve as a support advocate for billing resolution efforts by researching issues, tracking discrepancies, engaging stakeholders, and providing clear talking points to support consistent communication and timely resolution.
Support the adoption and integration of Everyday AI tools and technologies to enhance productivity, reporting capabilities, and operational workflows.
Design, develop, and maintain organizational processes, workflows, and documentation that promote consistency, scalability, and operational excellence.
Foster effective communication and collaboration across departments, leadership teams, and key stakeholders.
Support succession planning efforts by identifying operational risks, documenting critical knowledge, and strengthening workforce continuity plans.
Lead knowledge transfer initiatives to preserve institutional expertise and ensure seamless transitions during organizational changes.
Monitor workforce trends, attrition metrics, and organizational movement, providing insights and recommendations to support retention and workforce strategies.
Evaluate program performance, identify improvement opportunities, and recommend solutions that drive measurable results.
Develop executive-level reports, track key deliverables, and promote accountability across strategic initiatives and operational priorities.
Plays a critical role in advancing organizational performance by driving operational excellence, strengthening cross-functional alignment, improving communication, and supporting long-term workforce sustainability
Ensures the organization remains agile, efficient, and well-positioned for future success.
Offers the opportunity to influence organizational strategy, streamline business operations, champion innovation and make a lasting impact on how teams collaborate, grow, and deliver results across the business.