Program Manager, Operations Support
About The Position
The Associate I, Operations Support, supports new business implementations and operational continuity across multiple sites. This position operates under the direct guidance of a Senior Team member, with more than 50% of oversight and mentorship provided to ensure success. The Associate I partners with engineering to develop detailed process flows and layout plans, participates in performance improvement and crisis management support, and attends operational reviews for RFPs and implementation tollgates. Partner in hyper-care support for relocations, application migrations, and new launches, while helping to manage UAT and volume stress testing. This role serves in flexible operational support capacities to maintain continuity during hiring gaps or backfill transitions, and actively engages in DQP sessions and cross-functional planning forums to gain experience and contribute to successful outcomes. As part of the DSV team, associates are expected to meet company objectives in the areas of performance, safety, and quality. Associates are expected to comply with all corporate and site-specific policies.
Requirements
- Bachelor’s degree in Industrial Engineering, Supply Chain, Operations Management, or related field (or equivalent experience).
- 0 to 2 years of experience in operations, logistics, or program management.
- Strong analytical and problem-solving skills with attention to detail.
- Analytical and problem-solving skills, with the ability to translate data into actionable strategies.
- Ability to manage multiple priorities across concurrent projects.
- Proficient in Microsoft Office (Excel, Work, and Power Point)
- Demonstrated proficiency in knowledge of applicable WMS systems
- English (reading, writing, verbal)
- Strong attention to detail accuracy
- Good organizational and personnel skills
- Good communication skills, written and oral
- Able to work flexible schedules, including nights and weekends, as required by the operation
- Must be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment.
- Frequently – Sitting / Bending / Walking and Standing
- Ability to Lift/Carry and Push/Pull 21-50 pounds
- Reach above shoulder, reach outward, squat, or kneel.
- Must be able to lift, bend, stoop, reach, and climb.
- Must be able to lift up to 30 pounds.
- Must be able to stand for several hours per day to perform required job duties as required by the nature of the business that is supported.
- Must be able to travel by plane and/or automobile.
Nice To Haves
- Experience with process engineering, operational enablement, or system testing preferred.
- Familiarity with Lean, Six Sigma, or Kaizen methodologies is a plus.
Responsibilities
- Supports new business implementations and operational continuity across multiple sites.
- Partners with engineering to develop detailed process flows and layout plans.
- Participates in performance improvement and crisis management support.
- Attends operational reviews for RFPs and implementation tollgates.
- Partners in hyper-care support for relocations, application migrations, and new launches.
- Helps to manage UAT and volume stress testing.
- Serves in flexible operational support capacities to maintain continuity during hiring gaps or backfill transitions.
- Actively engages in DQP sessions and cross-functional planning forums to gain experience and contribute to successful outcomes.
- Meets company objectives in the areas of performance, safety, and quality.
- Complies with all corporate and site-specific policies.
- Willing to work evenings and weekends as needed.
- Performs other duties as assigned.
- Support overall stabilization objectives within the operations support team.
Benefits
- Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
