Program Manager of Peer Tutoring

Brown University • Wausau, WI

7d • Hybrid

About The Position

The Program Manager of Peer Tutoring is a member of the STEM Hub of Brown University’s Sheridan Center for Teaching and Learning, supporting student learning and success. The Peer Tutoring Program employs approximately 130 undergraduate peer tutors and serves more than 2,000 unique students across the fall and spring semesters and summer session. The Program Manager works with the Associate Director of the Peer Tutoring Program to provide program leadership, strategic direction, and operational oversight, and collaborates with the STEM Hub and other Sheridan staff to promote undergraduate learning and success across the curriculum.

The role supports the program’s development and continuous improvement, ensures tutoring services respond effectively to student, course, and faculty needs, and assesses program metrics. The position is based on Brown’s Providence campus three days per week, with flexibility to work remotely on other days. Nights and weekends may be required during peak times in the semester and as needed.

Requirements

• Bachelor’s degree.
• 2–3 years of experience supporting academic programs in a university setting.
• Demonstrated ability to support a community of diverse perspectives and cultures in an inclusive environment.
• Ability to manage multiple tasks, balance priorities, and meet deadlines.
• Ability to work independently, as part of a team, and in collaboration with other teams.
• Strong organizational and time-management skills, with attention to detail and deadlines.
• Ability to maintain confidentiality.
• Commitment to practices that create diverse, equitable, and inclusive teaching, learning, and workplace environments.
• Strong administrative skills and ability to work collaboratively and effectively with administrators, faculty, students, and staff.
• Strong understanding of the classroom experiences of underrepresented, first-generation, and low-income students in higher education, especially at highly selective institutions.
• Strong oral and written communication skills that maintain a favorable impression of the Center’s service orientation and effectiveness.
• Conversant with effective and inclusive peer-tutoring practices.
• Experience with tutoring and student support in higher education.
• Ability to work in a collaborative environment as part of a multidisciplinary team.
• Highly effective listening, verbal, and written communication skills.
• Reflective and equity-minded, committed to ongoing professional development, and open to feedback.

Nice To Haves

• Experience overseeing students in an educational setting is preferred.

Responsibilities

• Provide day-to-day leadership and oversight of the Peer Tutoring Program.
• Manage recruitment, selection, onboarding, training, and ongoing development of up to 130 undergraduate tutors.
• Design and implement professional development learning opportunities for tutors.
• Create opportunities for tutors to develop transferable skills and take on increasing levels of leadership and responsibility within the program.
• Collaborate with the Associate Director to establish strategic goals and priorities for the program.
• Support the development and continuous improvement of the program, including operational support for tutoring services and assessment of program metrics.
• Collaborate with the STEM Hub and other Sheridan staff to promote student learning and success across the undergraduate curriculum.

Benefits

• Flexible work/life balance.
• Summer hours and winter break.
• Time off and annual paid holidays.
• Health, dental, and vision benefits.
• Tuition assistance.
• Retirement benefits.
• Wellness benefits.
• Employee discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level