Program Manager of Community Safety & Transit Operations - MPI

Metropolitan Family Services • Chicago, IL

35d • $84,500 - $93,500 • Onsite

About The Position

Metropolitan Family Services (MFS) is seeking a full-time Program Manager of Community Safety & Transit Operations to join their Metropolitan Peace Initiatives Team. MFS is dedicated to fostering community through its internal culture and services, and is spear-heading the Communities Partnering 4 Peace framework. This framework aims to reduce violence and gang activity by empowering community-based organizations with comprehensive, long-term strategies. The role involves intervening with high-risk individuals, transforming community perceptions, and responding proactively to incidents.

Requirements

• Bachelor’s degree in public policy, public health, criminology, sociology, and or related field.
• 4+ years of experience in training, street outreach, or equivalent.
• Experience supervising field managers, program supervisors, or operations leaders with increasing levels of responsibility.
• Experience operating violence interruption, street outreach, or community safety programs in high-traffic, mobile public spaces or 24-hour operational environments.
• Driving for work required with a personally owned vehicle.

Nice To Haves

• Bilingual in Spanish.

Responsibilities

• Directly supervises all Senior Field Managers who serve as field-level operations leads coordinating staffing, schedules, and deployment strategies.
• Fosters an environment of open communication and collaboration, which builds a student-centered, community-focused team among all field staff and partners.
• Ensures that training and standards are operationalized with fidelity in the field by Senior Field Managers and partner agency staff.
• Coordinates a range of training programs for violence intervention, de-escalation, and situational awareness specific to navigating youth group behavior safely within a transit environment.
• Provides technical support to the field in implementing new strategies that demonstrate program model fidelity, golden thread documentation, collaboration across communities, and use of evaluation feedback to inform practice.
• Actively participates in forums, meetings, and strategy sessions with community members, public officials, law enforcement (such as CPD and OEMC).
• Authorizes personnel actions, in consultation with Human Resources; promotes staff diversity; provides supervision, consultation and training to staff; and consistently evaluates performance, providing coaching and timely feedback as needed.
• Other duties as assigned.

Benefits

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Metropolitan Family Services contributions of $2,000 to individual, and $4,000 to family, HSA accounts, pro-rated to your benefits start date.
• FREE General Medicine and Behavioral Health Teladoc services provided to all team members.
• Ascensus 401K plan services with a 4% employer match, vested at 100% on day one of eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level