Program Manager - Mobile Career Center

Goodwill of North Georgia•Decatur, GA

3d•Hybrid

About The Position

The Program Manager - Mobile Career Center will provide oversight and support to ensure the success of the program's performance in financial, mission, training, and marketing goals. This role is responsible for ensuring adequate recruitment of participants eligible for targeted funding to ensure financial sustainability, and for protecting and maintaining the confidentiality of participant rights. The Program Manager will also ensure accurate documentation of program operations and provide training and support to career services staff. Compliance with Agency, Career Services, CARF, federal, and grant regulations, policies, SOPs, and safety procedures is essential. The role involves developing and maintaining quality relationships with funding and community partners, managing program budgets, and developing and implementing sunset strategies for services as appropriate. This position requires preparing personal development plans, developing community partners and employers, and regularly evaluating stakeholder satisfaction. Marketing plans will be developed and implemented as required by contracts and grants. The Program Manager will interpret and explain information, complete and coordinate reporting, and maintain an operational calendar of events. Customer satisfaction surveys will be developed and implemented, with a focus on process and program improvements. Monitoring contract compliance and proactively interacting with funders, subcontractors, and community partners to resolve issues is also a key responsibility. Knowledge of data gathering and reporting tools for contracts and grants is necessary. Other duties as assigned.

Requirements

Master’s degree in education, business, rehabilitation counseling or a counseling-related field, OR Bachelor’s degree in education, business, vocational rehabilitation or a counseling-related field and one (1) year experience in a post-secondary institution or workforce development setting with responsibility for recruitment, counseling, linking community resources, special education or instruction, OR Associate’s degree in a education, business, or vocationally related field, and three (3) years experience in a post-secondary institution or workforce development setting with responsibility for recruitment, counseling, linking community resources, special education or instruction, required.
Two (2) years supervising staff or interns is required.
Strong leadership, analytical, writing and communication skills.
Strong working knowledge of project/program design, training, education, and workforce development.
A high degree of judgment, initiative, human resource development, business, marketing, and ability to articulate the big picture.
Must be computer literate and proficient in Microsoft Office Suite.
Ability to provide positive leadership in a flexible geographic environment where self-direction, prioritizing and organizational skills will be crucial to success.
Ability to be flexible in hours and work locations (across greater service area) to accommodate the needs of the Program and Goodwill, including nights and weekends.
Strong ability to exercise sound judgment and maintain positive working relationships with a wide variety of organizations and individuals.
Must have access to reliable transportation and a clean motor vehicle report (MVR).

Responsibilities

Provide oversight and support to ensure the success of the program’s performance in financial, mission, training, and marketing goals.
Ensure adequate recruitment of participants eligible for targeted funding to ensure financial sustainability of program.
Ensure the protection and confidentiality of participant rights.
Ensure and maintain accurate documentation of program operations.
Provide training and support to career services staff in all programs.
Comply with Agency, Career Services, Commission on Accreditation of Rehabilitation Facilities (CARF), federal and grant regulations, policies, standard operating procedures (SOPs) and the Agency’s safety and security policies and procedures.
Develop and maintain quality relationships with funding and community partners, serving as the point of contact for assigned funding sources.
Plan and participate in community and Goodwill meetings as needed or as assigned.
Manage program budget to ensure alignment with grant goals and performance.
Develop and implement sunset strategy for services as appropriate.
Coordinate staffing for grant among current WFD teams.
Prepare quarterly personal development plan (PDP) for work and professional development and report progress in achieving goals with supervisor.
Ensure development of suitable community partners and employers to support decentralized community-based model of service delivery.
Regularly and consistently evaluate and ensure satisfaction of all stakeholders.
Develop and implement marketing plans as required by contract and grant initiatives.
Interpret and explain information such as eligibility requirements, reporting requirements, and budget.
Complete and coordinate weekly, monthly, quarterly and/or yearly contracts and grants reporting for primary contracts and subcontracts.
Maintain and communicate an effective operational monthly calendar to identify job fairs/hiring events, and other special events.
Develop and conduct customer satisfaction surveys and report on results to management implementing process and program improvements with the members of the team.
Monitoring contract compliance and proactively interacting with funders, subcontractors, and community partners to resolve issues and discuss changes in requirements.
Utilize tools, techniques and processes for gathering and reporting data for contracts and grants.