Program Manager-Mental Health Homeless Outreach Program

Pacific Clinics•Santa Fe Springs, CA

About The Position

Working within the vision, mission and philosophy of the agency, the Program Manager develops, maintains, and manages program and service delivery. Ensures provision of quality outreach and case management services to Persons Experiencing Homelessness (PEH) with mental health issues. As necessary, hires, develops, trains, manages, and retains program staff to ensure customer satisfaction and culturally competent service delivery consistent with contract requirements. Functions as the liaison between team, agency, and community partners. Ensures provision of high-quality service by program staff through administrative supervision and monitoring of program KPIs.

Requirements

A combination of education/experience equivalent to any of the below: Master's Degree in Social Work, Marriage and Family Counseling, Psychology, Public Health, Nursing, or related field.
Bachelor's Degree in social services field plus Two (2) years of experience in social, housing, or mental health or social services delivery.
Six (6) years of experience in social, housing, or mental health or social services delivery.
Two (2) years of outreach experience with people experiencing homelessness.
Two (2) years of experience working with people with mental health disorders.
Proven experience in business and operations management
Clinical knowledge, acumen and strong understanding of mental health disorders
Demonstrated leadership in a clinical environment
Strong customer focus with the ability to maintain customer relationships
Ability to lead team performance

Nice To Haves

Possible Bilingual Differentials: Up to 7.5% for qualifying direct-service roles; up to $80.00/month flat fee for qualifying non-direct service roles.

Responsibilities

Acts as the primary liaison for referrals regard and is available for timely communication regarding referrals and care coordination needed.
Ensures effective, quality, outreach and linkage services are delivered for program participants.
Provides intensive case management, therapeutic interventions, and complex care coordination to program participants.
Leverages the community's existing mental health, substance use disorder and housing resources and ensures access and continuity of care for identified vulnerable individuals.
Establishes productive partnerships with law enforcement, healthcare entities, housing programs, treatment centers, and community social services providers.
Coordinates regular meetings with stakeholders and community providers.
Ensures consistent implementation of program philosophy, objectives, standards, policies, procedures, and practices.
Collaborates with licensed staff to provide effective crisis and risk prevention and management, as necessary. Provides 24/7 availability, as needed.
Culturally responsive to internal and external customers and ensures customer voice.
Works in collaboration with the cities assigned to ensure the seamless management of referrals.
Oversees and approves financial expenditures within assigned fiscal authority to ensure good stewardship and management within budgeted parameters.
Manages day-to-day operations and ensures compliance with all policy and procedures including adherence to all licensing and regulatory standards.
Responsible for managing operations metrics at appropriate frequency to effectively manage the program, staffing pattern, and clinical needs.
Responsible for developing plan to increase referral volume as needed.
Participates in staff development: As necessary, hires, trains, and manages overall performance of direct service staff, as assigned.
Provides direct supervision, coaching and mentoring to direct service staff, as assigned.
Provides administrative and documentation training to direct service and support staff to ensure quality assurance to meet both agency and payer standards.
Leads and manages change.
Proactively identifies potential conflicts and facilitates resolution.
Ensures effective coordination of services for participants with other providers, both internal and external, by supporting the development of constructive relationships and problem-solving barriers.
Works collaboratively with managerial peers to develop and improve program delivery and ensure adherence to program requirements.
Ensures necessary referrals are made in support of the program participants' needs.
Provides outreach to the community regarding managed care and behavioral health.
Ensures clinical documentation and quality assurance meets both agency and payor standards, ensuring audit ready charts and continuous quality improvement, as necessary.
Analyzes and integrates the use of outcome data to improve service delivery within assigned team.
Ensures and monitors satisfaction and defined outcome achievement for health plan members.
Initiates and participates in organizational quality improvement efforts. Lead and/or delegate work groups to respond to program development needs.
Performs other responsibilities, as assigned, to support specific department/business needs.