Program Manager, Membership

NAFSA: Association of International Educators•Washington, DC

18d

About The Position

NAFSA: Association of International Educators is the largest and most comprehensive association of professionals committed to advancing international higher education, serving over 10,000 members and international educators. Based in the United States, NAFSA provides programs, products, services, and a meeting space for the global community of international educators. The association offers leadership through establishing principles of good practice and providing professional development. NAFSA fosters networking, convenes conferences, promotes research, and advocates for international education. The organization believes international education is crucial for learning, scholarship, understanding, global competence, and building leadership in an interconnected world.

Requirements

Bachelor’s degree or an equivalent combination of education and experience.
Minimum two years of work experience with general office administrative work and preferably in a membership organization and/or nonprofit organization.
Demonstrated ability to plan, take initiative, set priorities, and exercise judgment with competing and multiple deadlines.
Strong communication skills, both oral and written, and a track record of excellent customer relations support using a variety of communication platforms, media, and social media platforms.
Exceptional organizational skills and attention to detail.
Proficiency with Microsoft Office suite products; ability to master various technology, web, and data management systems.
Commitment and enthusiasm for NAFSA’s mission.

Nice To Haves

Degree in marketing, communications, or a related field preferred.
Exposure to or experience in international education or related field, or desired growth and career path in international education preferred.
Familiarity with association management systems, preferably iMis.

Responsibilities

Contribute to NAFSA’s membership retention and reinstatement long-term strategy.
Work collaboratively with the Membership and Marketing team to implement tactical campaigns aimed at membership renewal, retention, and re-engagement.
Help design and manage contact strategies with members and responses.
Document membership procedures working directly with the director of membership, NAFSA Technology Solutions team, and NAFSA Accounting.
Support documentation for the NAFSA front desk and coordination with the extended member contact team.
Serve as the primary member/client contact for membership questions and inquiries, requiring a comprehensive understanding of member benefits, NAFSA professional development offerings and events, internal processes and procedures related to memberships transactions, NAFSA’s association management system (iMIS), and NAFSA’s method of allocating and tracking special offer vouchers.
Help design, edit, and implement membership marketing campaigns (via print, email, social media, website and other media) in coordination with marketing team.
Service membership accounts for set up, modifications, billing, quality control, and special requests.
Work with Marketing team to assist with social media content to promote NAFSA’s membership value proposition.
Assist with NAFSA’s year-round NAFSA Careers site and @NAFSAjobs Twitter.
Work with director of membership to continuously develop fresh marketing approaches/packages that encourage incremental growth for NAFSA Careers.
Assist with social media content to encourage traffic to the NAFSA Careers Site.
Support NAFSA Career Advisers and Advisees.
Manage Member Spotlight as a valued Career Center feature through candidate selection, content development, production, and promotion.
Assist the director of membership to grow NAFSA’s Career Center into a year-round core member resource through relevant content, programing, and revenue-generating opportunities.
Follow competitive marketing and membership trends and spotlight potential opportunities and innovations worthy of NAFSA consideration.
Manage logistics for internal and external meetings, including project team meetings, focus groups and other market research meetings.
Perform other duties as assigned to support fulfillment of NAFSA’s strategic objectives and goals.