Program Manager - Marketing Communications

Blueprint Technologies•Redmond, WA

7h•$127,000 - $137,000•Hybrid

About The Position

In this role, you will lead the design, ownership, and optimization of internal communications operations, systems, and delivery channels for a large, global marketing organization. You will focus on building scalable, structured communication processes that ensure messaging is delivered clearly, consistently, and effectively across multiple platforms. Acting with a high level of independence, you will partner closely with communications stakeholders to translate strategy into repeatable execution—owning the tools, workflows, and systems that power end-to-end communications delivery. This role blends communications operations, systems design, automation, and AI enablement to modernize how organizations communicate at scale.

Requirements

7+ years of experience in communications operations, marketing operations, or program management
Proven experience designing and implementing systems and workflows at scale
Strong hands-on experience with communications platforms (e.g., SharePoint/intranet, email distribution tools, content publishing systems)
3+ years of experience with workflow automation tools (e.g., Power Automate or similar)
Demonstrated ability to design end-to-end content or communications workflows (intake → approval → publishing → distribution)
Experience applying AI tools to improve operational workflows
Strong systems thinking and process design skills
Ability to operate effectively in complex, cross-functional environments

Nice To Haves

Experience in internal communications operations, marketing/content operations, or digital workplace/intranet ownership
Exposure to enterprise-scale communications ecosystems
Prior experience working within large, matrixed organizations
Background in executive communications support or high-visibility messaging environments
Demonstrated success implementing automation and AI-driven process improvements
Familiarity with enterprise reporting and analytics for communications performance
Experience influencing stakeholders and driving adoption of new tools and processes

Responsibilities

Own end-to-end operations of communications platforms, including intranet (SharePoint or similar), email/newsletters, and enterprise social tools (e.g., Viva Engage or equivalents)
Ensure seamless integration across channels to create a cohesive employee communications experience
Define and enforce standards for content structure, publishing, and usability
Maintain consistent, user-friendly channel experiences aligned to business objectives
Own the full publishing lifecycle: intake → production → approval → publishing → distribution
Design and implement scalable workflows for content delivery
Establish QA, formatting, and publishing standards across channels
Partner with communications leads to tailor messaging by audience and platform
Ensure high-quality “last-mile” execution across all communications
Design and implement automated workflows using tools such as Power Automate
Identify manual or inefficient processes and replace them with scalable systems
Build automation solutions for: Content intake and approvals, Publishing and distribution, Reporting and performance tracking
Document and standardize workflows for reuse and scalability
Integrate AI tools (e.g., Copilot or similar) into communications workflows
Develop AI-assisted solutions for: Content drafting and summarization, Reporting and insights, Knowledge capture and reuse
Test, validate, and scale AI use cases to improve efficiency and quality
Drive adoption of AI-enabled practices across the organization
Define and own communications measurement strategies
Standardize reporting across channels (email, intranet, events, surveys)
Deliver actionable insights to improve engagement and performance
Identify trends and recommend optimizations
Own communications calendar and publishing cadence
Track timelines, dependencies, approvals, and risks
Ensure alignment across stakeholders, deliverables, and deadlines
Evaluate and redesign workflows to reduce inefficiencies and manual work
Establish scalable operating models for communications delivery
Continuously refine systems based on feedback and performance data
Translate communications strategies into structured execution plans
Ensure consistency in messaging across channels and audiences
Identify gaps, overlaps, and opportunities for process improvement
Develop standardized processes for tracking communications and event budgets
Implement tools and templates for consistent data capture
Improve visibility and accuracy of budget reporting
Partner cross-functionally to ensure adoption