Program Manager - Manufacturing

Flex•Austin, TX

9d•Onsite

About The Position

The Program Manager will be based in Austin, TX (Flex Headquarters), reporting to the Director of Program Management. In this role, you will be in charge of guiding a team of cross-functional experts in the delivery of customer-focused products and services and will hold up development and implementation of a project, pricing, and program strategies in order to continue to deliver value to the business and its customers.

Requirements

Typically requires a bachelor’s degree in engineering or related field or equivalent experience.
Typically requires a minimum of 5-7+ years of experience in program administration/management or related areas, from the following from these types of companies: contract manufacturers and/or automated manufacturing companies (automotive, medical device, defense/aerospace, pharmaceutical, or food and beverage).
Proficiency with MS Project required.
Proficiency with MS Word, Excel and PowerPoint.
Must have experience presenting to VP-level leaders.
Demonstrates advanced operations, technical and people and/or process skills as well as customer (external and internal) relationship skills.
Demonstrates knowledge of multiple functional technologies/ processes, industries or functions and understanding of interdependencies of such processes at the site.
Accountability for the program wellness.
Demonstrates expert knowledge of the function and a thorough understanding of Flex and related business.
Demonstrates detailed expertise in very complex functional/ technical area or broad breadth of knowledge in multiple areas.
Understands the strategic impact of the function across sites.
Excellent communication (verbal, written, presentation), interpersonal, and organizational skills, are required.

Nice To Haves

Experience leading Kaizen events, Lean Six Sigma Green Belt, are ideal/optional.

Responsibilities

Organize, plan and direct program schedules and budgets.
In charge of tracking relevant metrics and drive action items based on results.
Provide help, knowledge and expertise with contract negotiations as required.
Oversee all interdepartmental activities ensuring completion of all adherences made relative to product development timelines, delivery, quality and the required business metrics.
Reviews projects proposal or plans, to resolve time frame, funding requirements, procedures for accomplishing program, staffing requirements and allotment of available resources to various phases of program.
Establishes work plan and staffing for each phase of program and arranges for recruitment or assignment of personnel.
Manage the coordination of product life cycle activities with P&L and customer satisfaction also has control for different accounts of various complexities.
Be the key channel of communication for customers and act as escalation in the event of customer issues.
In charge of customer satisfaction reviews and corrective actions.
Maintain current and develop additional business with customers.
Monitor and track that project and program deliverables are met.
Be accountable for maintaining excellent customer relations with both new and existing customers.
Holds up production sites for projects, costs and other customer related matters through business and expertise.