Program Manager, Leave & Coverage Solutions - Internal Only

Indeed•Remote,

1d•€79,000 - €119,000

About The Position

The Program Manager, Leave & Coverage Solutions, leads the planning and execution of leave-of-absence coverage solutions across Sales. The role identifies upcoming leave-related coverage gaps, evaluates options, and coordinates the people, processes, and systems needed to maintain business continuity. Serving as a central point of coordination globally across Sales, CS, SEFF, Sales Ops, HR, and other internal partners, the Program Manager ensures solutions are timely, compliant, within budget, and aligned with business needs.

Requirements

At least 10 years of related experience; alternatively, at least 8 years with a bachelor’s degree, 6 years with a master’s degree, or 3 years with a Ph.D.
Excellent partner management skills and ability to build alignment across multiple teams and leadership levels.
Proven analytical skills, including experience using Workday or similar systems to interpret workforce data and inform decisions.
Experience leading complex, cross-functional programs in business operations, workforce planning, HR operations, sales operations, or a related function.
Clear, concise communication skills and the ability to influence decisions and drive follow-through.
Comfort working in ambiguity and building structure in evolving processes.

Nice To Haves

Experience with, or willingness to learn, data querying in iDash, Crystal, or similar tools.

Responsibilities

Partner cross-functionally with Sales, CS, SEFF, Sales Ops, and HR to align on leave solutions, timelines, responsibilities, budgets, and expected outcomes.
Coordinate with Sales leadership to support smooth transitions, resolve operational conflicts, and deploy LOA resources quickly and effectively.
Drive sales coverage by dedicated CS, coordinating with CS Workforce Operations as necessary.
Govern assignment of FTE LOA resources to upcoming coverage gaps based on business needs, team capacity, and timing.
Manage Sales internal rotation solutions by identifying opportunities, confirming fit, partnering with HR on eligibility, and defining handoff expectations and rotation timelines.
Analyze Workday and other operational data to identify upcoming leave needs, assess team coverage gaps, and recommend solution pathways, supported by the LOA Hub tool.
Secure approvals, track budget availability, manage hiring PIDs, monitor contract end dates, and coordinate extensions or replacements to ensure continuous support.