Program Manager, Learning Operations

QXO•Coppell, TX

About The Position

The Program Manager, Learning Operations serves as the owner of the learning intake framework, governance model, and supporting tools that enable consistent and scalable management of training demand across QXO. The role is responsible for designing, maintaining, and overseeing the intake process and decision framework that guides how work is assessed and routed based on complexity, priority, and capacity. This role does not directly determine outcomes, but ensures that the system, criteria, and workflows are functioning effectively, consistently, and transparently. This role brings structure, visibility, and execution discipline across both instructional design and content production. In addition, it plays a key role in supporting M&A integration by translating acquired learning content, systems, and programs into structured execution plans aligned with enterprise standards.

Requirements

Experience in program management, PMO, or HR operations within a complex organization
Proven ability to design and manage structured workflows and governance models
Experience with intake frameworks, prioritization models, or service delivery operations
Experience within learning and development environments and content types
Strong operational discipline and structured thinking
Ability to design, implement, and manage scalable processes
Effective stakeholder management and communication skills
Comfort working with data, reporting, and workflow tools
Ability to operate in a fast-paced, evolving environment

Nice To Haves

Experience supporting M&A integration is a strong plus

Responsibilities

Own the end-to-end intake framework and tools for all training requests
Maintain the decision framework guiding routing by complexity, priority, and capacity
Ensure consistent execution with clear escalation paths and governance
Translate learning demand into structured execution plans
Manage timelines, milestones, and cross-functional dependencies
Track delivery against strategic objectives and commitments
Design and continuously refine the intake decision tree and routing logic
Ensure criteria are clearly defined, documented, and applied consistently
Monitor effectiveness and recommend improvements based on outcomes
Assess incoming learning content, systems, and programs from acquisitions
Develop integration roadmaps aligned to QXO standards and priorities
Coordinate execution across L&D, HRIS, and shared services
Leverage HR Operations PMO tools, including Monday.com
Implement and maintain workflows, SLAs, and tracking mechanisms
Provide reporting on intake, throughput, and delivery performance
Serve as interface between HR Operations, L&D, and business stakeholders
Partner closely with L&D leadership to support strategic priorities
Drive clarity on processes, roles, and expectations across the operating model