Progam Manager, L&D

Comcast

About The Position

This job is pivotal in maintaining and enhancing learning and development assets, ensuring their relevance and impact. It leads the design and execution of innovative learning solutions and manages cross-functional projects. The role requires expert knowledge and the ability to mentor others while driving continuous improvement in learning practices.

Requirements

Adult Learning Theory
Content Writing
Document Analysis
Instructional Design
Metrics Analysis
Project Management
7-10 Years Relevant Work Experience

Nice To Haves

Utilizing tools like Articulate Storyline/Rise, Camtasia, WalkMe, and Microsoft 365

Responsibilities

Scheduling and coordinating updates to learning programs, aligning with maintenance schedules and evolving business needs
Authoring and refining learning content, utilizing tools like Articulate Storyline/Rise, Camtasia, WalkMe, and Microsoft 365
Collaborating with Design teams on best practices, standards, and creative assets for consistent learning experiences
Leading enhancements of learning products to align with organizational goals, performance metrics, and skill requirements
Facilitating stakeholder meetings to collect feedback on learning assets and communicate project updates effectively
Managing project design initiatives, outlining visions and milestones to deliver impactful learning solutions on time and budget
Curating tailored learning experiences with Engagement partners to address unique business challenges and learner needs
Monitoring trends in learning methodologies, instructional design, and project management to maintain cutting-edge expertise
Designing evaluation frameworks to assess the effectiveness of learning programs and their impact on performance metrics
Advocating for the integration of advanced learning technologies to improve training delivery and learner engagement
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent and punctual attendance.
Must be able to work nights and weekends, variable schedule(s) as necessary.
Other duties and responsibilities as assigned.
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Support a culture of inclusion in how you work and lead.
Do what's right for each other, our customers, investors and our communities.