Program Manager - Knowledge and Content Management

Sound Transit • Seattle, WA

1d • $81,000 - $170,000 • Hybrid

About The Position

The Program Manager manages programs of work related to information management initiatives and agency records services. Under limited direction and working with a team, develops and implements systems, services, and processes around agency records lifecycles. Works collaboratively with key records and information management practitioners across the agency, shepherds agencywide efforts to improve content management, governance, and findability.

Requirements

• Bachelor’s degree in Library Science, Archival Science, Information Management, Public Administration, or related field.
• Five years of experience in content management or records management teams, program support and project delivery with records management or enterprise content management projects, experience with content management, document management, or information architecture; Or an equivalent combination of education and experience.
• Project management skills and techniques
• Principles of enterprise content and document management.
• Understanding of records management requirements pertaining to public records including procedures and legal requirements necessary to maintain, archive, preserve, and protect public records.
• Understanding of information management practices including information lifecycle management, taxonomy, and metadata management.
• Conducting research and analysis and providing appropriate recommendations based on findings.
• Excellent at building relationships with business partners, stakeholders, and customer, and responding to agency business needs.
• Strong understanding of modern office procedures, methods, and equipment including computer applications such as word processing, spreadsheets, online forms, templates, and databases.
• Developing, implementing, and operationalizing services to support records and content services
• Excellent interpersonal and communication skills (both verbal and written).
• Responding to inquiries and effective oral and written communication.
• Translating project/program requirements into project objectives and tasks, managing task assignment to project resources, and reporting on and managing project scope throughout the lifecycle.
• Experience managing SharePoint sites, site documents and metadata.
• Preparing and analyzing complex data and comprehensive reports.
• Ability to analyze and synthesize information in a concise manner and make recommendations on strategies to resolve issues.

Responsibilities

• Manages and delivers content governance and knowledge management initiatives
• Aligns agency records management to a future enterprise information management strategy
• Builds, maintains, and supports collaborative relationships with related agency functions to understand interconnections and dependencies, and influence alignment of strategic priorities.
• Promote knowledge sharing through the implementing initiatives and processes that strengthen connections between information systems, to facilitate seamless exchange and findability of information.
• Coach and train staff throughout the agency on content governance and records lifecycle and provide management strategies that can be reused through operational and business processes.
• Support business units to ensure content is discoverable, organized, described and leveraged such that it enables their successful operations.
• Provides review and subject matter expertise of agency systems and structures, such as IT initiatives, policies and procedures, risk management, to embed records management and content governance considerations.
• Oversees and maintains efficient business systems, tracking tools, project management tools, inventories, internal websites, administrative structure, document control and reporting processes and systems for the agency and Agency Controls.
• Develops and writes reports, policies, procedures, and work plans.
• Champions and models Sound Transit's core values and demonstrates values-based behaviors in everyday interactions across the agency.
• Contributes to a culture of diversity, equity and inclusion in alignment with Sound Transit’s Equity & Inclusion Policy.
• It is the responsibility of all employees to follow the Agency safety rules, regulations, and procedures pertaining to their assigned duties and responsibilities, which could include systems, operations, and/or other employees.
• It is the responsibility of all employees to integrate sustainability into everyday business practices.
• Other duties as assigned.

Benefits

• Health Benefits: We offer two choices of medical plans, a dental plan, and a vision plan all at no cost for employee coverage; comprehensive benefits for employees and eligible dependents, including a spouse or domestic partner.
• Long-Term Disability and Life Insurance.
• Employee Assistance Program.
• Retirement Plans: 401a – 10% of employee contribution with a 12% match by Sound Transit; 457b – up to IRS maximum (employee only contribution).
• Paid Time Off: Employees accrue 25 days of paid time off annually with increases at four, eight and twelve years of service. Employees at the director level and up accrue additional days. We also observe 12 paid holidays and provide up to 2 paid floating holidays and up to 2 paid volunteer days per year.
• Parental Leave: 12 weeks of parental leave for new parents.
• Pet Insurance.
• ORCA Card: All full-time employees will receive an ORCA card at no cost.
• Tuition Reimbursement: Sound Transit will pay up to $5,000 annually for approved tuition expenses.
• Compensation Practices: We offer competitive salaries based on market rates and internal equity. In addition to compensation and benefits, you’ll find that we provide work-life balance, opportunities for professional development and recognition from your colleagues.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 501-1,000 employees