Program Manager, WW Knowledge Management Team

Amazon • Bellevue, WA

1d

About The Position

Amazon’s Delivery Service Partner (DSP) program is one of the fastest growing
parts of our logistics network, empowering entrepreneurs to build and lead their
own last mile delivery businesses. Our Business Coaches (BCs) and DSPs are
central to delivering millions of packages every day, and their success depends
on world-class training and education.

We are looking for a Learning Manager to define, create, and deliver training
experiences that help DSPs and BCs succeed from day one and continue to grow
their businesses long-term. In this role, you will be both a program owner and a
content creator: you’ll partner with business and product teams, subject matter
experts, and global stakeholders to translate complex requirements into simple, engaging, and scalable learning solutions. Your work will directly influence the quality, safety, and efficiency of Amazon’s last mile delivery network.

This role is inherently cross-functional; you’ll collaborate with program
managers, product managers, operations leaders, and technology teams across
geographies. If you’re passionate about learning, energized by building at
scale, and inspired by seeing your work drive real-world outcomes for
entrepreneurs and their employees, this is your opportunity to make a lasting
impact.

Requirements

• 2+ years of program or project management experience
• 3+ years of advanced Microsoft Word and Excel experience
• Bachelor's degree in relevant field, or 2+ years of Amazon RME (BB/3P) full time experience
• Experience in a highly analytical, results-oriented environment with cross functional interactions

Nice To Haves

• Knowledge of Lean principles and DMAIC methodology
• Experience in requirement gathering and ability to write clear and detailed requirement document
• Experience using Microsoft Projects software

Responsibilities

• Drive a bold vision for learning that equips DSPs and BCs with the knowledge, skills, and tools to run successful last mile businesses.
• Design and deliver scalable learning content (e-learning, facilitator-led training, micro-learning, job aids) grounded in instructional design best practices.
• Own end-to-end program management of learning initiatives: conduct needs analysis, develop content, implement programs, and measure results.
• Partner with stakeholders worldwide to align on business priorities and ensure training is relevant, timely, and impactful.
• Define and track metrics to measure learning effectiveness, using data and feedback to drive continuous improvement.
• Facilitate partner-facing training and represent the DSP program in large and small group settings, answering complex questions with confidence.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level