Program Manager - Interim

Recovery Centers of America•Westminster, MA

1d•Hybrid

About The Position

Provides and maintains a supportive, hopeful, empathic, and engaging environment for individuals seeking help with detoxification. Manages the workflow through delegation and coordination of staff roles, timeliness, and standards. Ensures quality services for all people seeking services, excellence in customer services and appropriateness of staff clinical decisions.

Requirements

Experience in a substance abuse treatment facility required
Strong knowledge of tools, concepts and methodology of quality assurance
Knowledge of regulatory requirements
Experience with implementation of corrective action programs in quality
Strong verbal and written communication skills

Nice To Haves

Bachelor's degree in related field is preferred
Prior supervisory experience is strongly preferred

Responsibilities

Ensures a safe supportive environment for patients, staff and visitors.
In conjunction with senior leadership, oversees day to day programming operation of the program
Schedules, coaches and monitors the work of assigned staff
Participates in management team meetings to develop and implement program goals and objectives
Conducts staff meetings and works with senior leadership to establish, update and/or implement program policies and procedures
Ensure regulatory compliance with federal and state standards
Ensure training and observation is conducted and documented with all applicable clinical staff
Provide accurate and timely documentation in the electronic health and/or paper record.
Participate in providing an optimum environment for client recovery
Coordinates with Director of Operations to ensure upkeep of the physical plant status and arranges for repairs as needed.
Shares in on-call responsibilities as needed
Collaborates with other departments to identify problems within the milieu and develop new ways to continuously improve processes.
Models, provides and promotes excellent customer service with clear and concise communication for all internal and external customers and staff.
Interviews patients to collect feedback, makes regular client rounds and anticipates client needs and problems.
Coordinates Community Meetings
Facilitates crisis de-escalation sessions with clients as needed.
Provides supervision and mentoring to all program staff on an ongoing basis and documents supervision.
Communicates with inter-disciplinary departments including admissions and nursing regarding new admissions as well as sharing clinical observations on unit to ensure collaborative treatment approach.
Oversees supervision of visiting hours, 12 step meetings and other guest events.