Program Manager - Interim Housing

Hope The Mission•Los Angeles, CA

3d•$74,000 - $85,000•Onsite

About The Position

The Program Manager is the main leader at the site level for Hope Mission's interim housing sites. They are responsible for day-to-day operations, supervising staff, ensuring participant safety, and meeting all contract requirements. This role sets the standard for service delivery, staff conduct, and site operations across all shifts and interactions. The Program Manager is responsible for responding to issues, fixing paperwork deficiencies, and ensuring participants are moving towards permanent housing. This complex role involves managing people, monitoring compliance, responding to incidents, coordinating across departments, representing the organization in the community, and overseeing participant-centered services in programs that operate around the clock. The quality of leadership in this role is crucial for creating safe, supportive environments that help participants move toward a better future.

Requirements

Bachelor’s degree preferred with equivalent experience considered.
3+ years in homeless or human services programs.
3+ years supervisory experience.
Knowledge of Housing First, Harm Reduction, and Trauma-Informed Care.
Background Screening – Employment is contingent upon the successful completion of background checks as required per worksite.
Drug and Alcohol Testing – Candidates must pass pre-employment and ongoing drug and alcohol screenings in accordance with company policy.
Motor Vehicle Record (MVR) Check – For roles requiring driving, employment is contingent upon an acceptable driving record (meeting criteria of HTM’s commercial insurance), a CA drivers license, and proof of vehicle insurance coverage.
Legal Eligibility to Work – Must maintain proof of legal authorization to work in the US.
Compliance with Company Policies and HIPAA standards – All employees must comply with company policies, including safety, confidentiality, and conduct standards.
Must have reliable transportation.

Nice To Haves

HMIS and/or CHAMP experience
Ability to drive as a part of work, meeting and maintaining all company requirements.
Previous experience managing motel, congregate, or village-style interim housing environments

Responsibilities

Ensures program operations comply with all applicable funder requirements, Scope of Required Services (SRS), agency policies, and regulatory standards.
Monitors performance metrics, data integrity, and quality assurance processes to ensure contract outcomes are met.
Ensures adherence to site-specific operational, health, and safety requirements, including personal property storage, sanitation, security coordination, medication protocols, emergency preparedness, inspections, and Department of Public Health compliance.
Escalates areas of concern to the Director level for awareness and resolution.
Provides direct supervision to all program staff, including hiring, onboarding, training, coaching, performance management, and accountability.
Ensures consistent operational coverage across all shifts and maintains high-quality, trauma-informed service delivery.
Identifies staff development needs and supports ongoing growth through regular feedback, supervision, and coaching.
Oversees participant-centered service delivery grounded in Housing First, Harm Reduction, and Trauma-Informed Care principles.
Coordinates with internal departments, community partners, Coordinated Entry System (CES) stakeholders, and public agencies to support participant outcomes and system alignment.
Ensures participants are actively connected to housing pathways and that the team has the tools and direction needed to move cases forward.
Ensures that the interim housing site is maintained as a community, meeting maintenance, safety, quality, and compliance standards.
Collaborates with Finance, Facilities, HR, IT, Development, and Compliance teams to ensure timely reporting, budget tracking, procurement, facility readiness, and administrative requirements are met.
Serves as a key point of contact for high-level communications to volunteers, leadership, and other stakeholders.
Facilitates special events with interdepartmental coordination and volunteer engagement.
Responds to emergent operational needs, participant crises, safety concerns, and incidents as they arise.
Ensures all incidents are documented accurately, escalated appropriately, and followed through in alignment with agency policies and funder requirements.
Identifies operational gaps and recommends improvements to policies, procedures, and service delivery practices.
Responsive and available to operational concerns across evenings, overnight shifts, and weekends, as needed.
Represents the organization in meetings, site visits, trainings, and community forums as assigned.
For Family Interim Housing sites: oversees operations in compliance with the Family Interim Housing SRS, including CES participation, Family Solutions Center coordination, and mandated reporting obligations applicable to households with minor children.
Performs other duties as assigned.