Program Manager - Interim Housing

Hope The Mission • Los Angeles, CA

2d • Onsite

About The Position

The Program Manager is responsible for the day-to-day operations of interim housing sites, supervising staff, ensuring participant safety, and meeting all contract requirements. This role sets the standard for service delivery, staff conduct, and site operations across all shifts and interactions. The Program Manager responds to issues, corrects documentation, and supports participants in their path to permanent housing. This role involves managing people, monitoring compliance, responding to incidents, coordinating across departments, representing the organization in the community, and overseeing participant-centered services in complex, around-the-clock programs serving individuals experiencing serious instability.

Requirements

• Bachelor’s degree preferred with equivalent experience considered.
• 3+ years in homeless or human services programs.
• 3+ years supervisory experience.
• Knowledge of Housing First, Harm Reduction, and Trauma-Informed Care.
• Background Screening – Employment is contingent upon the successful completion of background checks as required per worksite.
• Drug and Alcohol Testing – Candidates must pass pre-employment and ongoing drug and alcohol screenings.
• Motor Vehicle Record (MVR) Check – For roles requiring driving, employment is contingent upon an acceptable driving record, a CA drivers license, and proof of vehicle insurance coverage.
• Legal Eligibility to Work – Must maintain proof of legal authorization to work in the US.
• Compliance with Company Policies and HIPAA standards.
• Must have reliable transportation.

Nice To Haves

• HMIS and/or CHAMP experience (preferred).

Responsibilities

• Ensures program operations comply with all applicable funder requirements, Scope of Required Services (SRS), agency policies, and regulatory standards.
• Monitors performance metrics, data integrity, and quality assurance processes to ensure contract outcomes are met.
• Ensures adherence to site-specific operational, health, and safety requirements.
• Provides direct supervision to all program staff, including hiring, onboarding, training, coaching, performance management, and accountability.
• Ensures consistent operational coverage across all shifts and maintains high-quality, trauma-informed service delivery.
• Identifies staff development needs and supports ongoing growth.
• Oversees participant-centered service delivery grounded in Housing First, Harm Reduction, and Trauma-Informed Care principles.
• Coordinates with internal departments, community partners, Coordinated Entry System (CES) stakeholders, and public agencies to support participant outcomes.
• Ensures participants are actively connected to housing pathways and that the team has the necessary tools and direction.
• Ensures the interim housing site is maintained as a community, meeting maintenance, safety, quality, and compliance standards.
• Collaborates with Finance, Facilities, HR, IT, Development, and Compliance teams.
• Serves as a key point of contact for high-level communications to volunteers, leadership, and other stakeholders.
• Facilitates special events with interdepartmental coordination and volunteer engagement.
• Responds to emergent operational needs, participant crises, safety concerns, and incidents.
• Ensures all incidents are documented accurately, escalated appropriately, and followed through.
• Identifies operational gaps and recommends improvements to policies, procedures, and service delivery practices.
• Represents the organization in meetings, site visits, trainings, and community forums.
• For Family Interim Housing sites: oversees operations in compliance with the Family Interim Housing SRS, including CES participation, Family Solutions Center coordination, and mandated reporting obligations.

Benefits

• Equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
• Compliance with applicable state and local laws governing nondiscrimination in employment.
• Consideration for qualified applicants with a criminal history pursuant to the California Fair Chance Act.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager