Program Manager II- C&IB

PNC•Pittsburgh, PA

7d•Onsite

About The Position

As a Program Manager II within PNC's Technology organization, you will be based in Pittsburgh, PA or Dallas, TX. This role is responsible for managing large-scale, cross-functional technology programs focused on modernizing payment capabilities, improving operational efficiency, enhancing client experiences, and ensuring regulatory compliance across payment platforms. This individual will partner closely with business leaders, technology teams, operations, risk, compliance, and external partners to deliver complex initiatives spanning the payments landscape. They will be responsible for driving program execution from strategy through implementation, ensuring effective governance, financial management, risk mitigation, stakeholder communication, and successful delivery of business outcomes.

Requirements

Project, program, portfolio, or technology delivery management experience.
Demonstrated experience leading large-scale strategic initiatives within financial services or banking organizations.
Experience delivering payment modernization, payments transformation, or payment technology initiatives.
Strong understanding of payment ecosystems, including ACH, wire transfers, real-time payments, payment processing, and related operational workflows.
Experience managing complex technology programs involving multiple stakeholders, dependencies, and delivery teams.
Strong financial management, budgeting, forecasting, and resource planning capabilities.
Exceptional communication, presentation, stakeholder management, and influencing skills.
Experience leading Agile, Waterfall, and hybrid delivery methodologies.
Demonstrated ability to manage risks, resolve issues, and drive execution within highly regulated environments.
Knowledge of payments regulations, industry standards, and risk management practices.
Prior experience managing large-scale technology transformation programs in the financial services industry.
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
University / college degree, with 5+ years of industry-relevant experience.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Nice To Haves

Experience supporting Corporate & Institutional Banking (C&IB) or Treasury Management organizations preferred.
Accountability
Client Counseling
Decision Making
Financial Management
Program Governance
Program Management
Results-Oriented
Stakeholder Engagement
Strategic Planning
Accuracy and Attention to Detail
Analytical Thinking
Consulting
Effective Communications
Organizational Change Management
Organizational Leadership
Problem Solving
Program Management (M0260)
Project Management

Responsibilities

Lead complex, enterprise-wide payment modernization programs supporting C&IB strategic objectives.
Manage multiple interconnected projects and workstreams across business and technology organizations.
Develop and maintain comprehensive program plans, schedules, milestones, dependencies, and delivery roadmaps.
Drive successful execution of payment transformation initiatives while ensuring alignment with business priorities and technology strategies.
Monitor program health, delivery metrics, risks, issues, and dependencies, escalating concerns as appropriate.
Ensure program objectives, scope, timelines, and deliverables remain aligned with approved business outcomes.
Facilitate Go-to-Green planning and resolution of critical execution challenges.
Provide leadership and oversight for initiatives focused on payment platform modernization and transformation.
Partner with payment product, operations, and technology teams to implement enhancements across payment processing capabilities.
Support modernization initiatives involving ACH, wire transfers, real-time payments, digital payments, and payment infrastructure transformation.
Drive adoption of modern payment standards, operating models, and technology solutions.
Understand evolving industry trends, regulatory requirements, and emerging payment technologies to inform program strategy and execution.
Identify opportunities to improve scalability, resiliency, automation, and operational effectiveness within payment ecosystems.
Partner with senior leaders across C&IB, Technology, Operations, Finance, Risk, and Compliance.
Serve as a trusted advisor to executive stakeholders by providing timely and transparent updates on program performance.
Lead governance forums, steering committees, executive reviews, and stakeholder meetings.
Influence strategic decisions through data-driven recommendations and effective communication.
Translate complex technical concepts and delivery risks into business-focused insights and executive-level messaging.
Facilitate alignment among diverse stakeholder groups to achieve program objectives.
Develop and manage program budgets, forecasts, financial plans, and funding allocations.
Monitor financial performance, identify variances, and implement corrective actions when necessary.
Partner with Finance and business sponsors during annual planning and forecasting cycles.
Ensure effective utilization of program resources while balancing delivery priorities and organizational capacity.
Coordinate resource planning across technology and business teams supporting program execution.
Ensure adherence to TPMO methodologies, governance standards, enterprise controls, and PNC processes.
Establish effective governance frameworks that support delivery transparency and accountability.
Identify, assess, and manage program risks, assumptions, issues, decisions, and dependencies.
Partner with Risk, Compliance, Legal, and Audit teams to support regulatory and control requirements.
Ensure quality standards, controls, and documentation requirements are maintained throughout the program lifecycle.
Support audit reviews, remediation activities, and governance assessments as required.
Drive process improvements that enhance program delivery effectiveness and organizational maturity.
Implement lessons learned and best practices across projects and workstreams.
Develop reporting and governance processes that improve transparency and decision-making.
Promote a culture of accountability, collaboration, continuous improvement, and operational excellence.
Measure program outcomes using defined performance metrics and business value indicators.
Leads a cross functional program/project team to ensure the execution of organizational programs in support of corporate strategy.
Leads complex programs/projects requiring planning, oversight, and communication across multiple segments, channels, or lines of business.
Manages the general and detailed planning stages of organizational programs; influences project decisions to achieve overall program goals.
Oversight and reporting for the program budget while working to ensure success of the program.
Evaluates the implementation and effectiveness of the programs and recommends enhancements to programs based on results.
Teams with service partners to ensure seamless delivery and a consistent experience across multiple distribution channels.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service