Program Manager II

Volunteers of America Los Angeles•West Covina, CA

24d•Onsite

About The Position

VOALA Helping Our Most Vulnerable Change Their Life Stories Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org. The Program Manager II manages a large program, or multiple smaller programs, or (a) program(s) dealing with complex issues and co-morbidity according to contract and budget guidelines. This includes overseeing resources and coordinating the efforts of VOALA employees, sub-contractors and community partners), and performing ongoing outreach as it pertains to the target population. The Program Manager II will plan to achieve all goals and objectives of the Grant or contract, spending the majority of time (50% or more) achieving organizational objectives through the coordinated achievements of subordinate staff.

Requirements

Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs which may include clients with homelessness, mental-illness, substance abuse, recently released from incarceration and other challenges.
Bachelor's degree in Social Work (or related discipline) or a combination of relevant education and experience (4 years).
4 years of experience in Social Services Program Management, Coordination or Supervision
Minimum of 3 years of direct experience in Staff Management
Experience in Homeless Services, Department of Mental Health and/or Substance Use Disorder (DMC) Programs
Budget Management / Oversight Experience
Experience managing programs with over 10 staff, serving clients with multiple modalities

Nice To Haves

Master of Social Work or discipline related to Program services
History of working with multiple community partners, existing relationships a major plus.
Experience connecting clients to community and government resources.
Experience serving the target community (veterans, homeless, at-risk youth, et cetera)
Bilingual in English and Spanish.
Well informed of organizational priorities and procedures.
Knowledge about community resources
Experience with HMIS and other relevant databases used by partner service providers

Responsibilities

Develop and manage program budget, program development, performance goals, and service delivery for programs in accordance with stated grant requirements
Develop program policies, procedures, plans, and associated communications required to achieve program objectives
Proactively manage the program(s), identify potential crises, and devise contingency plans
Develop best practices and tools for service delivery
Supervise the program operations
Coordinate day-to-day operations of case managers, overseeing intake, creation of service plans and housing stability plans for clients
Ensure all services to clients are properly recorded: every client intake along with the subsequent case management documentation in both a hard (paper) and soft (electronic health record (EHR)) file format
Train, coach, and manage the VOALA team on program requirements, tools, and methods to meet those requirements
Effectively communicate project expectation to team members and management in a timely and clear fashion
Plan, conduct and record required in-service training
Delegate tasks and responsibilities to appropriate personnel
Manage multiple teams of staff engaged in various programs
Monitor and verify services provided to each participant on a regular basis and determine the quality and effectiveness of services provided
Ensure program(s) interim and final goals and requirements are achieved
Evaluate program effectiveness; make proposals to senior management
Prepare monthly budget reports and proposals
Estimate and allocate resources that participants may need in order to achieve project goals
Create and analyze budget, reports, and program goals
Keep Director informed of progress towards achieving Grant goals; Communicate with funder on an ongoing basis
Collaborate with community partners for services and housing opportunities to program participants
Collaborate with other VOALA programs and community partners and represent the interests of the agency, the program and its participants in all networking and public relations opportunities
Plan and participate in community outreach efforts to gain and maintain community support for shelter
Develop program policies, procedure plans, and associated communications documents
Proactively manage changes in project scope, identify potential crises, and devise contingency plans
Develop best practices and WORKFORCE MANAGEMENT: Train, coach, and manage Homeless Services team on program requirements, tools, and methods to meet those requirements.
Manage multiple teams of staff performing service functions.
Ensure subordinate Programs are accountable and meet Funder Requirements, communicate with funder on an ongoing basis.
Collaborates with other service providers to link various programs to community resources and supportive services.
Collaborate with other VOALA programs and community partners and representing the interests of the agency, the program and its participants in all networking and public relations opportunities.
Effectively plans workload of subordinate individuals and programs; budgets, deploys, and organizes resources.
Identifies better, faster, more efficient ways to achieve the mission of VOALA.
Coaches and mentors junior staff.
Other duties as required and may be subject to change
As service providers to the underprivileged and vulnerable in our community, all employees are considered Mandated Reporters, and must report any instance of physical or sexual abuse to proper authorities.