Program Manager II

State of Maryland • Baltimore City, MD

2d • Hybrid

About The Position

Maryland’s Family and Medical Leave Insurance (FAMLI) program ensures all workers in Maryland have paid time off for medical and family reasons. FAMLI is a social insurance system covering 2.6 million workers and 180,000 employers, delivered as a digitally native, public-facing service. The Strategic Initiatives & Implementation team serves as the FAMLI Division’s engine for translating vision into execution. This team combines a Project Management Office for disciplined delivery of the Division’s work and a Strategic Initiatives team for incubating new functions that enhance efficiency, effectiveness, and service delivery. Together, these teams manage the Division’s implementation portfolio, ensuring work aligns with statutory requirements, strategic goals, and long-term program success, while also building internal capacity, systems, and practices for a maturing statewide paid leave program. This recruitment is limited to current employees of the MD Department of Labor. This is a Management Service position that serves at the pleasure of the Appointing Authority.

Requirements

• Bachelor’s degree from an accredited college or university
• 5 years of professional work experience in program management, program coordination, strategic planning, policy analysis, business analysis, or digital service delivery

Nice To Haves

• Demonstrated ability to balance meticulous attention to detail with the capacity to think strategically.
• Strong and versatile communication skills, including ability to translate complex information visually, orally, and in writing.
• Proven history of coordinating or leading projects involving multiple internal and external stakeholders.
• Demonstrated experience compiling/analyzing operational data and mapping business processes to identify inefficiencies.
• Demonstrated growth mindset, with a commitment to learning, adapting, and embracing challenges as opportunities for development and innovation.
• Experience using a variety of productivity and collaboration tools, including Google Workspace, Airtable, and ClickUp

Responsibilities

• Lead or support cross-functional projects aimed at developing new capabilities, teams, and approaches for the FAMLI Division, ensuring alignment with overall strategic goals and timelines.
• Lead or support incubation projects that explore new methods, processes, and technologies to enhance the delivery of paid family and medical leave.
• Collaborate with various stakeholders, including internal teams and external partners to gather insights, identify challenges, and ensure that projects are aligned with overall strategic goals and timelines.
• Compile and analyze data to identify trends, inefficiencies, and opportunities for improvement within the FAMLI Division.
• Provide actionable insights to inform decision-making.
• Develop and implement processes and systems to address challenges associated with rapid organizational growth.
• Establish and monitor performance indicators to assess the effectiveness of initiatives and ensure continuous improvement in program delivery.
• Work closely with various teams within the FAMLI Division to ensure seamless execution of strategic initiatives.
• Foster a collaborative environment that encourages knowledge-sharing and innovation.
• Lead efforts to manage and communicate changes resulting from new initiatives, ensuring smooth transitions and adoption across the Division.
• Other duties as assigned.

Benefits

• Flexible hours and hybrid teleworking
• Paid holidays 12-13 per year
• Generous paid leave package (annual, sick, personal and compensatory leave)
• State Pension ("defined benefit" plan)
• Tax-deferred supplemental retirement savings plans (401(k) and 457)
• Comprehensive, subsidized health, dental and prescription plans with little to no deductibles, free generic prescriptions, and free preventative health services
• Flexible Spending Account plans for Health Care and Daycare
• State Employees Credit Union

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level