Program Manager II - Store Operations SAP implementation

Ahold Delhaize•Pleasant Hill, CA

6d•Hybrid

About The Position

The Business Transformation Program Manager serves as a key execution leader within the Transformation Program Operations team, accountable for planning, governing, and delivering a defined functional area of the ERP implementation. This role supports cross-functional workstreams across business and technology, ensuring scope, schedule, dependencies, risks, and outcomes are actively managed and aligned to overall program objectives. Operating within a program management tower, the Program Manager provides clear visibility into progress, risks, and trade-offs, enabling informed decision-making by senior leaders. The role exists to ensure functional initiatives and workstreams deliver intended outcomes with discipline, transparency, and consistency. This is a full-time, dedicated role for the duration of the transformation program (estimated 5–7 years). Our flexible/ hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office locations include Salisbury, NC, Quincy, MA, Scarborough ME.

Requirements

Applicants must be currently authorized to work in the United States on a full-time basis until the end of their appointment
Bachelor’s degree in business, project management, operations, technology, or a related field
5–8+ years of experience supporting complex, cross-functional projects or programs, with accountability for scope, schedule, and delivery outcomes
PMP Certification or the ability to obtain a PMP Certification within 1 year of hire.
Demonstrated experience managing complex workstreams within large transformation initiatives or enterprise system implementations
Strong working knowledge of program and project management disciplines, including integrated planning, dependency management, risk and issue management, and status reporting
Experience operating within formal PMO or TMO governance structures, including stage-gates, steering committees, and change control processes
Proven ability to influence and drive alignment across business and technology stakeholders in a matrixed environment, without direct authority
Strong communication skills, with the ability to clearly convey progress, risks, and recommendations to senior leaders
Ability to operate effectively in fast-paced, ambiguous environments with evolving scope and priorities

Nice To Haves

Experience supporting or leading ERP implementations (e.g., SAP, Oracle, or similar platforms) to include lifecycles, system integrators, and enterprise data and process dependencies
Experience working across predictive (waterfall), agile, or hybrid delivery models

Responsibilities

Drive the end-to-end execution of assigned functional area and initiatives, ensuring scope, schedule, resources, dependencies, risks, and outcomes are actively planned, governed, and delivered in alignment with the overall ERP roadmap
Develop and maintain detailed program plans, integrated schedules, and milestone tracking, ensuring alignment across business, technology, data, and organizational readiness activities
Proactively identify, manage, and escalate risks, issues, and interdependencies across workstreams, collaborating with peer Program Managers and functional leads to support enterprise-level decision-making
Apply PMO standards and delivery discipline, including status reporting, dependency tracking, risk and issue management, change control, and deliverable quality management
Provide clear, accurate, and timely program status and insights to the Senior Program Manager, sponsors, and governance forums, translating complex information into actionable updates and recommendations
Support governance and decision-making forums by preparing materials, tracking actions and decisions, and ensuring follow-through on commitments and approved changes
Partner closely with business leaders, technology teams, system integrators, and organizational readiness/change partners to ensure plans are executable, coordinated, and realistic
Monitor vendor and partner performance within the assigned functional area, ensuring deliverables meet expectations and issues are surfaced early
Contribute to continuous improvement of program management practices by providing feedback on tools, templates, and processes and supporting adoption of PMO standards
Model strong execution, communication, and collaboration behaviors, fostering accountability and trust across cross-functional teams