Program Manager II, Global Carrier Management, Global Logistics Exports

Amazon • Bellevue, WA

1d

About The Position

Amazon.com is seeking a Program Manager II to join our Global Logistics Exports
team. In this role, you will develop optimized processes for handling export
shipments to connected countries. You'll work on creating a cost-effective, fast
delivery service for customers in neighboring countries, managing customs
clearance and last-mile delivery.

As a Program Manager in Global Carrier Management, your day typically begins
with team meetings where you'll align on priorities and ongoing projects.
Throughout the day, you'll dive into shipping data analysis, identifying trends
and opportunities for optimization in our global logistics network. You'll spend
time collaborating with 3P customs and logistics partners, working to streamline
cross-border processes and enhance efficiency. A significant portion of your
time will be dedicated to developing and presenting process improvement
proposals to leadership, while also implementing new shipping solutions to
enhance the customer experience. Your role involves regular interaction with 3P
carriers and cross-functional teams, ensuring alignment on global logistics
strategies and maintaining strong partnerships across the organization.

The Global Logistics Exports team at Amazon is dedicated to innovating and
operating cross-border e-commerce shipping, fulfillment, and customs
capabilities. We aim to make cross-border shipping as simple, fast, and reliable
as domestic shipping for customers in over 190 countries. Our team reaches
customers on all seven continents, constantly pushing boundaries to deliver
superior global logistics solutions.

Requirements

• 3+ years of program or project management experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams
• Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field
• Experience working with and managing third party vendors

Nice To Haves

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules
• If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!
• If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

Responsibilities

• Develop and optimize processes for cross-border shipping exports
• Create efficient customs clearance and last-mile delivery solutions
• Analyze data using various tools to highlight successes and areas for improvement
• Develop action plans and implement process improvements based on data analysis
• Collaborate with cross-functional teams to enhance the global shipping experience
• Contribute to the globalization of B2C delivery services, setting new industry standards

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level