Program Manager I – Enterprise Operations Enablement (Hybrid in Buffalo, NY)

M&T Bank•Buffalo, NY

1d•Hybrid

About The Position

The Program Manager I resides within the Project Services team of Enterprise Operations Enablement, part of Enterprise Operations. The role leads complex strategic programs and initiatives supporting Enterprise Operations and its business partners, partnering with business leaders, technology partners, risk, compliance, audit, and operational teams to deliver business outcomes. The position coordinates multiple related projects and ongoing operations affecting three or more businesses or functional areas, managing assigned staff directly and indirectly. It is responsible for projects from initiation through close, including governance, planning, budgeting, scheduling, delivery, change control, risk management, and customer acceptance. The role typically manages a team of 5–15 people directly and indirectly and a project team of 50–100 people. Projects generally involve budgets of $5 million or more, teams of 30–50 FTE, and durations of 18–24 months. This is a hybrid position based at the M&T Center in downtown Buffalo, New York. It requires working in the office four days per week—Tuesday, Wednesday, Thursday, and one additional day—with one remote-work day per week allowed. The annual pay range is $107,500–$179,100 USD.

Requirements

Bachelor’s degree and at least 8 years of proven project management experience; or, in lieu of a degree, a combined minimum of 12 years of higher education and/or work experience, including at least 8 years of proven project management experience.
Proficiency with personal computers and pertinent software packages.
Strong knowledge of project management methodology.
Knowledge of Agile, Waterfall, and Hybrid delivery methodologies.
Experience leading complex cross-functional programs consisting of multiple projects and workstreams.
Experience establishing program governance, executive reporting, and steering committee processes.
Demonstrated ability to manage program-level risks, dependencies, resource constraints, and competing priorities.
Strong stakeholder management skills and ability to influence business, operations, technology, risk, compliance, and executive leadership teams.
Strong verbal and written communication skills, including the ability to negotiate, influence, and gain consensus.
Ability to communicate initiative status verbally and in writing to executive management in a professional and understandable manner.
Excellent problem-solving skills.
Ability to work independently and as a team member.
Self-motivated, results-driven, and well-organized approach.
Ability to handle multiple tasks and work under time constraints in support of varied assignments.
Ability to function professionally with clients, management, and peers.
Strong interpersonal skills for building business-partner relationships within and outside the organization.
Ability to build mutual trust, encourage respect, and remain open to diverse points of view.

Nice To Haves

Financial services, banking operations, or enterprise operations experience.
Experience supporting large-scale operational, regulatory, or transformational initiatives.
Experience with portfolio management, capacity planning, and business readiness activities.
PMP certification is strongly preferred.
PgMP, Agile, Lean Six Sigma, or Change Management certifications are a plus.
Master’s degree.

Responsibilities

Manage multiple related projects and ongoing operations affecting three or more businesses or functions.
Establish familiarity with project scope and objectives and define clear roles and responsibilities for project team members.
Partner with constituent project managers to monitor cost, schedule, and technical performance.
Develop project plans, forecasts, and schedules.
Work with stakeholders to document detailed requirements, constraints, assumptions, and deliverables using techniques such as planning sessions, brainstorming, focus groups, and the project charter.
Ensure project plans include work breakdowns, project organization charts, cost and budget plans, and communication, risk, quality, and resource plans.
Execute project-plan tasks and manage project plans, budgets, and forecasts to achieve project goals.
Monitor and control project work, including change controls, and keep plans accurate and updated for authorized changes.
Measure project performance, identify and quantify variances, complete corrective actions, and communicate progress to stakeholders.
Address program issues by selecting and implementing courses of action that account for constraints and objectives.
Implement approved actions and workarounds to mitigate project risk events.
Build team cohesiveness and improve performance through leadership, mentoring, training, and motivation.
Coordinate resource sharing among constituent projects for overall program benefit.
Follow company risk and regulatory standards, policies, controls, and risk appetite.
Design, implement, maintain, and enhance internal controls to mitigate risk; identify risk-related issues requiring escalation.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain internal control standards, including timely implementation of internal and external audit points and applicable issues raised by external regulators.
Exercise managerial authority concerning staffing, performance appraisals, promotions, salary recommendations, performance management, and terminations.
Complete other related duties as assigned.